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Case Study: Geelong English Language School

CASE STUDY                                                                                                                                                            

Geelong English Language Centre and All Graduates – ESL education made easy

As an industry leader in interpreting and translating services, All Graduates only employs trained and qualified practitioners to provide clients with confidence and security that they will always receive exceptional quality service. This guarantee is particularly essential in an industry such as education, where it is of the utmost importance that all students and their families have access to information and resources to set them up for the future.

The Geelong English Language Centre specialises in delivering high quality English as a Second Language (ESL) programs in primary and secondary schools across the City of Greater Geelong, Surfcoast Shire and the Borough of Queenscliffe. Through the help of All Graduates, the Geelong English Language Centre is able to engage in meaningful conversations with ESL students and their families to support them throughout their education.

Beth Constable, Geelong English Language Centre Coordinator, says the services provided by All Graduates’ trained employees are vital to achieving the Centre’s goals and objectives.

“All Graduates is the preferred provider for the Department of Education and Early Childhood Development and we have found the service to be exceptional,” Ms Constable said.

“Without All Graduates’ translators and interpreters, we couldn’t have in-depth conversations with our clients to get the information we need. Particularly in the first contact when we need to get official documentation, All Graduates’ service is absolutely vital.”

The Geelong English Language Centre has used a variety of All Graduates’ services, including onsite translating and interpreting, video conferencing, document translation and phone interpreting. Of these services, Ms Constable says their clients enjoy the onsite services the best because of the immediate contact with All Graduates’ trained and qualified employees.

“I have been most impressed with all of the translators and interpreters that we’ve used – they have been exceptional. They are always easy to work with and they make our clients feel comfortable and at ease, which is very important to us,” Ms Constable said.

All Graduates is dedicated to innovation and has a proud history of championing technology to save time and money for their clients. They have earned a reputation for using innovative technology and were the first agency of their kind to create an online booking system using email with handheld devices such as BlackBerrys. Ms Constable says these sorts of innovations make it easier for people to incorporate vital translating and interpreting services into their business.

“All Graduates makes it so easy to use their services and I think this will help more organisations to engage translators and interpreters. It’s simple because you can book online, which makes it very efficient. We have always had positive experiences, which is why we keep using All Graduates again and again,” Ms Constable said.

As Australia’s culturally and linguistically diverse (CALD) population continues to grow, Ms Constable says it is all the more important to help people communicate effectively and support them with things that native English speakers take for granted.

“Effective communication leads to better settlement patterns and makes it easier for our clients to adapt and adjust to a new school and the education system. If they can deal with trained and qualified translators and interpreters, it makes their settlement quicker and easier,” Ms Constable said.

“All Graduates provides our clients with a level of comfort and confidence that they can communicate properly with us at the Centre. I have been really impressed with the professionalism of All Graduates’ employees – they are very approachable and accommodating, while always being professional. We are very happy with the invaluable service All Graduates provides.”

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About All Graduates

All Graduates is an Australian-owned translation and interpreting agency specialising in the government, community and corporate sectors. Established in 1989, All Graduates offers onsite, video and phone interpreting services and document and website translation.

All Graduates has established itself as an industry leader in high quality translation and interpreting in over 100 languages. They receive more than 400 requests daily for their translation and interpreter services and employ more than 1000 fully accredited interpreters and translators across Australia.

Unlike other translation and interpreting agencies who offer independent contractors, All Graduates employs all of their trained and qualified translators and interpreters, enabling All Graduates to guarantee a consistent level of exceptional service for their clients, each and every time.


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