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Terms and Conditions

Terms and Conditions

Payment Terms:               Strictly 14 days from the date of the invoice

Cancellation of service

On-site Interpreting Services

All bookings which are cancelled within less than 25 hours notice will incur cancellation charges and must be paid in accordance to our payment terms noted above.

Telephone Interpreting

Where an interpreter is successfully connected to the person initiating the telephone interpreting request the service is deemed to be provided and an invoice will be issued.

Service delivery is not subject to:

  1. your culturally and linguistically diverse (CALD) client’s availability
  2. if the CALD person does not answer the telephone
  3. the CALD person’s telephone number is incorrect

All Graduates will monitor the duration of the telephone call.

The duration charged is from the time an interpreter is connected to the person initiating the request, that is, you – the account customer.


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