Clarissa Guiao, Author at All Graduates

All Graduates has been awarded a contract with the Victorian Department of Education to provide onsite (face-to-face), telephone and video interpreting as well as translation services.

All Graduates | 19 Nov 2024

We’re excited to announce that All Graduates has been awarded a contract with the Victorian Department of Education to provide onsite (face-to-face), telephone and video interpreting as well as translation services.

Starting from 1 January 2025, our services will be available across all Victorian Government department funded kindergartens, eligible early childhood support services, primary schools and secondary schools.

The Department of Education aims to provide every student in Victoria with equal access to high-quality public education. Their vision is to enhance student experiences and wellbeing and provide educators with the resources needed to guide young people. To support this, schools must offer interpreting and translation services to parents and carers who have limited or no English language skills to communicate key information about their child’s education. If you’d like to learn more about the Victorian Department of Education, please visit their website.

Information for Interpreters and Translators

If you are interested in providing your interpreting and/or translating services, we encourage you to contact our team at recruitment@allgraduates.com.au to discuss how you can commence preparations.

To support you in delivering high-quality services, All Graduates will provide appropriate induction and training prior to the allocation of any booking.

We look forward to supporting the language and communications needs of our Victorian schools and their families.

All Graduates | 30 Aug 2024

What is NEXPD Membership?

NEXPD, the training and professional development division of All Graduates, offers a 12-month membership that delivers tremendous value for anyone looking to sharpen their skills, grow their network and access cutting-edge learning materials.

Click here to learn more about NEXPD Memberships

What Does the NEXPD Membership Offer?

NEXPD Membership is packed with benefits that provide convenience, value and opportunity. Here’s what you can expect when you sign up:

Free Access to On-Demand Courses
NEXPD provides a range of expertly curated on-demand courses that cover various aspects of interpreting and translating. As a member, you gain free access to the Conversations: Education courses, allowing you to learn at your own pace and earn certificates. Whether you want to master new techniques or refresh your knowledge, these courses ensure you’re always equipped with the latest skills.

Discounts on Conversations: Education Live Events
Want to engage with industry experts and fellow professionals in real-time? With your NEXPD membership, you can participate in live webinars, workshops, and training sessions at discounted rates. These events offer a unique opportunity to gain insights from top industry professionals, interact with peers, and expand your understanding of emerging trends and best practices.

Exclusive Special Offers on Trusted Provider Courses
As a member, you’ll also enjoy special discounts on a wide range of carefully selected courses from NEXPD’s trusted provider creators. This means even more opportunities to upskill at a fraction of the cost.

Prize Draws
As part of the NEXPD community, you’ll be automatically entered into the upoming prize draws where you could win exciting prizes, including tech items like iPhones, tablets and other valuable rewards.

Why Choose NEXPD Membership?

The world of interpreting and translation is constantly evolving, with new technologies and methodologies emerging regularly. The NEXPD Membership is designed to help you stay current, up-to-date, and ahead of the curve. Here are just a few reasons why this membership is essential for your professional growth:

Continuous Learning: Gain unlimited access to high-quality educational resources that keep your skills relevant
Networking Opportunities: Engage with a vibrant community of professionals who share your passion and commitment to excellence.
Professional Development: Earn certificates from completed courses that may be used for NAATI Recertification
Convenience: Learn at your own pace, access materials on-demand, and participate in live events that fit your schedule
Unmatched Value: For just $297, you’ll receive over $1,000 worth of resources, training, and potential prizes throughout the year

Click here to learn more about NEXPD Memberships.

All Graduates | 23 May 2024

All Graduates has been awarded to a Panel Contract with the Federal Court of Australia to provide face-to-face and video and telephone interpreting.

Service delivery will begin in May 2024 and deliverable in all 8 States and Territories in Australia.

The Federal Court of Australia decides disputes according to law – promptly, courteously and effectively contributing to the economic and social wellbeing of all Australians.

If you have not already expressed interest in interpreting for the Federal Court, we encourage you to make contact with one of our friendly team members to discuss how you can commence preparations.

Interpreters will be supported with the appropriate induction as well training prior to the allocation of any booking.

Further information about the Federal Court can be found from this link. https://www.fedcourt.gov.au/

We are delighted to announce that Fatih Karakas has recently been appointed as the Head of Translations at All Graduates, in addition to his existing role as Head of Training.

All Graduates | 29 Jan 2024

🌐 Exciting News at All Graduates! 🌟

We are delighted to announce that Fatih Karakas has recently been appointed as the Head of Translations at All Graduates, in addition to his existing role as Head of Training.

Fatih joined our team in early 2020 and has since proven himself as a valuable asset to the organization. With a rich portfolio of skills, Fatih is a Certified Turkish Interpreter and Translator, an esteemed higher education teacher at Masters, Diploma, and Advanced Diploma levels, a published academic, and a developer and facilitator of our professional development program.

In his new role, Fatih will be overseeing the Translations department, alongside managing the Training and Audio-Visual Services departments. His comprehensive understanding of various facets of language services, coupled with his commitment to utilizing technology for enhanced accessibility, positions him as an ideal leader for these crucial departments.

Notably, Fatih’s active involvement in the National Accreditation Authority for Translators and Interpreters (NAATI) as an Examiner and his membership in both the NAATI Continuous Improvement Program Committee and the Victorian branch of the NAATI Regional Advisory Committee exemplify his dedication to industry excellence.

One of Fatih’s key strengths lies in his strong community connections in various target languages. As Head of Translations, he will play a pivotal role in facilitating community reviews of translated materials, ensuring cultural relevance and linguistic accuracy.

In recognition of his outstanding contributions, Fatih was honoured with the prestigious 2023 AUSIT Excellence Award for Outstanding Capacity Building in the field of interpreting or translation.

Join us in congratulating Fatih Karakas on his well-deserved promotion! We are confident that under his leadership, our Translations department will continue to thrive and deliver exceptional language services to our diverse clientele.

Exciting News for Interpreters in Dementia Care!

All Graduates | 7 Dec 2023

We are thrilled to share that The MINDSET Specialist Online Dementia Training for Interpreters is now live!

This free, online, self-paced course is a game-changer for interpreters working in the challenging and crucial field of dementia care.

All Graduates Interpreting & Translating is proud to be a Partner Organisation in the development of this training.

We would like to thank Bianca Brijnath, the National Ageing Research Institute team, and all the incredible Partner Organisations for their dedication and hard work in bringing this training to life.

Their commitment to enhancing the quality of care for individuals with dementia is truly commendable.

Special thanks to the National Health and Medical Research Council (NHMRC) for their generous grant, which made this initiative possible.

We encourage all interpreters working in dementia care to take advantage of this valuable resource. Let’s equip ourselves with the knowledge and skills needed to make a meaningful impact in the lives of those we serve.

Click here to access the course

The 2023 All Graduates Interpreting and Translating Language Services Medal was awarded to Ngạc Thủy Han Do.

All Graduates | 26 Feb 2023

All Graduates was a proud sponsor of the 2023 Multicultural NSW Premier’s Harmony Dinner. Hosted by the Minister for Multiculturalism, in the presence of the Premier of New South Wales, the Premier’s Harmony Dinner is a glittering gala to recognise and celebrate the significant contributions made by our multicultural leaders.

Our CEO Ismail Akinci awarded the All Graduates Interpreting and Translating Language Services Medal to Ngạc Thủy Han Do.

All Graduates is a proud sponsor of this event and award. The award recognises the achievements of an interpreter or translator for the role they play in ensuring that the community of NSW has access to essential information and services.

Ngạc Thủy Han Do began her language services career in Vietnam in 1987 and came to Australia in 2008 to care for her elderly parents in Sydney. In 2012, Thuy gained national accreditation as an interpreter and continues to provide language services to the Australian Vietnamese community. Thuy contributes to her community outside her work, providing language services to those who need help, especially those living with disability. She sees her role as one who helps to break down barriers to ensure everyone is included in our society.

Congratulations Thuy and thank you for your service to the community and All Graduates.

#PHD23

All Graduates | 2 Nov 2022

All Graduates Interpreting & Translating Services is excited to announce that we have successfully achieved ISO 27001:2013 Information Security Management System (ISMS) Certification!

ISO 27001:2013 is an international security standard that lays out best practices for how organisations should manage their data and cyber security measures.

Achieving ISO 27001:2013 confirms our ISMS is aligned with international information security best practices and we have the right processes and procedures in place to handle a wide range of information assets. It is our highest priority to protect all types of information and data provided by our stakeholders, including clients, investors/shareholders, employees, partners, government (and regulatory agencies), suppliers, and communities via email or the website, from unauthorised access, disclosures, modification, and eradication.

All Graduates is relentless in its effort to provide products and services that meet or exceed the requirements and expectations of customers and this reinforces All Graduates’ focus on providing industry-leading services, while being measured against benchmarks of operational excellence.

All Graduates | 27 Jul 2022

Project Title: Assessing the Impact of Readability on Translation Quality and Productivity

Authors: Jan-Louis Kruger, Marc Orlando, Pam Peters, Chloe Liao, Helen Sturgess, Department of Linguistics

Clients such as government departments commission large volumes of translation into community languages. However, often they are not aware that there is a lack of qualified translators in some languages, or of the difficulty to translate the source texts. It is important to measure how text complexity affects translation quality and time. This will make it possible for Language Service Providers and freelance translators to suggest to the client to have difficult texts simplified. The client can then ask for a simplified version of the document to be translated.

The aim of this study, commissioned by All Graduates Interpreting and Translating Services, is to demonstrate how text complexity affects translation quality and cost. The study addresses issues in managing challenges in producing meaningful translations for CALD community communications, particularly in some of the languages such as Swahili, where translator availability at NAATI certified level is limited or not available. Improved translation quality will have a measurable effect on the effectiveness of government communication as well as in other spheres of public life.

Access to Document: https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:8242b61f-bde1-356f-81f3-a2a106fb2f4b

Original language	English
Place of Publication	North Ryde, NSW
Publisher	Macquarie University
Commissioning body	All Graduates Interpreting and Translating Services
Number of pages	30
Publication status	Published – Jun 2022

Cite this paper:

APA: Kruger, J-L., Orlando, M., Peters, P., Liao, C., & Sturgess, H. (2022). Assessing the impact of readability on translation quality and productivity. Macquarie University. https://acrobat.adobe.com/link/track?uri=urn:aaid:scds:US:8242b61f-bde1-356f-81f3-a2a106fb2f4b

All Graduates | 24 Jun 2022

Ongoing collaboration between All Graduates Interpreting and Translating Service and Northern Health’s Virtual Emergency Department has resulted in successful health consultations for multicultural patients seeking emergency medical support.

Video interpreting has become increasingly popular as a service platform since the onset of the COVID-19 Pandemic in March 2020, with many services being provided on a pre-booked basis. However, in late 2021, Northern Health sought an ‘on demand’ interpreting solution to cut wait times and provide interpreting needs on a reliable, real-time basis.

All Graduates has a large pool of trained video interpreters across a wide range of languages spoken within the Northern Health and surrounding catchment areas. As an early adopter of video interpreting technologies, All Graduates has spearheaded service delivery via video platforms for a decade, and offers an established and highly capable interpreting cohort to support client needs.

From December 2021, Northern Health and All Graduates articulated an On Demand Video Interpreting workflow and implemented a pilot arrangement to the end of February 2022, which achieved an effective fill rate of 98.5% of confirmed bookings, which exceeds common industry benchmarks.

The workflow includes the use of customised online bookings forms which are actioned immediately by All Graduates on receipt, with connection times being 10 minutes for Arabic interpreters and 20 minutes for all other languages, as agreed key performance indicators. All Graduates communicate responsively with Clinicians by telephone and email to provide booking confirmation status, and to connect the video call.

During the pilot, 66 video-interpreted services were delivered in the following languages:

Services were available across a broad span of hours ranging from 8:30am to 11:30pm Monday to Sunday.* During the trial, nearly 70% of services were requested between the hours of 2pm and 8pm, and over 95% of services went for more than 20 minutes (with 40% of these interactions lasting for between 50 and 120 minutes). Feedback on the service has consistently been positive, with doctors citing ease of use and rapid response times:

I have used it twice now and has worked well both times!
They were very quick (got one in under 5 mins) and the online form was easy to use.

In addition, these services are valued as they are able to be arranged at short notice, and a wider range of interpreting professionals can be sourced from metropolitan and regional locations around the country. Video interpreting technology has enormous potential to improve service access, delivery and flexibility, and reduce costs. Over time, the further rollout of this capability will make consultations between any health professional, patient and interpreter in any location around the country a real possibility.

As has been found in earlier initiatives in health settings1, in situations when onsite interpreting is not possible, culturally diverse patients prefer accessing interpreters via video conferencing rather than telephone, as they value the ability to see and interact with their interpreter rather than relying on voice communication only. Interpreters have also expressed their satisfaction with the user-friendly technology and ease of access to the video platform, with no additional software, effort or expertise required to connect to the video conference.

The trial is ongoing, and as the default service provider for meeting on-demand video requests, All Graduates looks forward to continued collaboration with Northern Health to support the healthcare needs of diverse clients.

Click here to view as a PDF

1Melbourne Health (Royal Melbourne Hospital) Telehealth Initiative: Schulz TR, Leder K, Akinci I and Biggs B-A (2015), Improvements in patient care: videoconferencing to improve access to interpreters during clinical consultations for refugee and immigrant patients, Australian Health Review 39(4), pp395-399, 23 March

*UPDATE: Following the success of the trial, the virtual ED service is now available 24 hours, 7 days a week.

All Graduates | 8 Nov 2021

All Graduates have been re-awarded to the Panel Contract with HealthShare Victoria (Formerly Health Purchasing Victoria) to provide Onsite (face-to-face), Video and Telephone Interpreting as well as Translation Services.

Language services will be required across the state of Victoria 24 hours a day, seven 7 days a week and may be required to be delivered:

Face-to-face at participating Health Service sites or off-site
Remotely (via Telephone or Video Conference)
Written Translations

Commencing 1 November 2021, services are deliverable to all Public Health Services (as legislative defined) and other relevant participating Health and Health related organisations in Victoria.

Information for Interpreters and Translators

Are you interested in joining our National Panel of Interpreters and Translators? Don’t hesitate to contact our Recruitment Team for further information.

Author: Clarissa Guiao