Coronavirus Disease (COVID-19) Update

This is a rapidly changing situation, so please visit this page for regular updates.

Information for Clients

All Graduates Business Continuity Plan due to the impact of COVID-19

Last update: 30 March 2020, 1PM AEST

All Graduates Head Office is closed to the public til further notice.

All Graduates do not anticipate any disruption to our service provisions.

All Office based/administrative personnel have been set up to work from home from 19th March 2020.

During times of uncertainty regarding the impact of COVID-19, All Graduates has implemented a contingency plan for all head office/administrative staff and interpreters/translators and has activated our business continuity plan.

At this point in time, we do not have any positively diagnosed or suspected cases of COVID-19 within our workforce.

Our interpreter/translator panel is a casualised workforce, which means that our interpreters/translators are not office based and do not physically engage with our head office/administrative staff. However, given the nature of a casualised workforce, interpreters do work in a range of setting (E.g. Councils, Hospitals, Schools, Courts, Social welfare services etc.) on a daily basis and for multiple language services provider (LSP).

We are continuously updating our panel on best practices in relation to effective hygiene and the management of the coronavirus COVID-19 as recommended by the Australian Department of Health.

Our ability to provide services will not be affected as we are ensuring that –

  • All head office/administrative staff, wherever possible, will work from home. This has been implemented as of Friday 19 March 2020.
  • All services remain fully operational with all head office/administrative teams being able to work remotely through the All Graduates proprietary and cloud based software and telephone and video interpreting systems. 

We will continue all services to clients as per normal in accordance with the required health and safety measures to the best of our ability. However, due to an increasing volume of requests for telephone and video interpreters, we ask for your patience, as connection times may be longer than usual.

Interpreters and translators have been provided with up to date information on how to manage their own health and safety as well as those with whom they may have contact with as recommended by the Australian Department of Health.

ALL head office/administrative staff members as well as Interpreters/Translators are precluded from attending a workplace and client’s premises if they meet the following criteria –

  • If they have arrived out of Mainland China, Iran or South Korea for 14 days after leaving either of these countries.
  • If they have been in close contact with a person who has been in China, Iran or South Korea in the previous 14 days. Close contact is defined as touching, kissing, hugging or other intimate contact.
  • If they are unwell and have recently travelled to one of the following locations:
    • Northern Italy
    • Japan
    • Mongolia
  • If they are diagnosed with COVID-19, until a medical clearance is provided.

Our priority is always the health and safety of our employees and customers and we will continue to keep you updated should changes to our operations occur.

We thank you for your ongoing support and look forward to being able to continue to offer you our services during this time.

Please feel free to contact me should you have any further queries anytime.

Ismail Akinci

Chief Executive Officer