The 2023 All Graduates Interpreting and Translating Language Services Medal was awarded to Ngạc Thủy Han Do.

All Graduates
All Graduates | 26 Feb 2023

All Graduates was a proud sponsor of the 2023 Multicultural NSW Premier’s Harmony Dinner. Hosted by the Minister for Multiculturalism, in the presence of the Premier of New South Wales, the Premier’s Harmony Dinner is a glittering gala to recognise and celebrate the significant contributions made by our multicultural leaders.

Our CEO Ismail Akinci awarded the All Graduates Interpreting and Translating Language Services Medal to Ngạc Thủy Han Do.

All Graduates is a proud sponsor of this event and award. The award recognises the achievements of an interpreter or translator for the role they play in ensuring that the community of NSW has access to essential information and services.

Ngạc Thủy Han Do began her language services career in Vietnam in 1987 and came to Australia in 2008 to care for her elderly parents in Sydney. In 2012, Thuy gained national accreditation as an interpreter and continues to provide language services to the Australian Vietnamese community. Thuy contributes to her community outside her work, providing language services to those who need help, especially those living with disability. She sees her role as one who helps to break down barriers to ensure everyone is included in our society.

Congratulations Thuy and thank you for your service to the community and All Graduates.


All Graduates Interpreting & Translating is proud to announce our partnership in the Multilingual Older Persons COVID-19 Support Line.

All Graduates
All Graduates | 12 Feb 2021

The Australia-wide support line was launched on the 10th of February 2021 and will run until the 30th July 2021. The support line will increase access for older people from culturally diverse and linguistically backgrounds to information in their preferred language.

Callers will be able to speak with a phone support worker in Arabic, Cantonese, Greek, Italian, Mandarin or Vietnamese.

The Navigator System was built by the IT Department at All Graduates to manage and support the phone support workers to engage with callers in their own language.

Project Partners

The Multilingual Older Persons COVID-19 Support Line is led by the Centre for Cultural Diversity in Ageing (supported by Benetas) in partnership with Spectrum Migrant Resource Centre and All Graduates Interpreting and Translating Services and supported by the PICAC Alliance, OPAN, Dementia Australia, National Seniors Australia, National Ethnic and Multicultural Broadcasters’ Council and COTA Australia.


About the Support Line

The support line will provide callers from culturally and linguistically diverse backgrounds across Australia access to information areas about:

  • COVID-19 updates and restrictions that may affect them, their families or friends
  • Information on types of residential and home aged care services
  • Access to aged care and community services that are culturally aligned and speak their language.
  • Information on dementia support or caring for someone living with dementia

The support line will run for six months from 10 February 2021 until 31 July 2021 will be offered in the following six languages:

  • Arabic
  • Cantonese
  • Mandarin
  • Greek
  • Italian
  • Vietnamese


 How the Support Line Works

All calls are triaged by trained multilingual personnel and then directed to multilingual guidance from the COVID-19 Support Line for older Australians delivered by COTA Australia, OPAN, National Seniors Australia and Dementia Australia.

Older people, their families and carers who would like information and support are encouraged to contact the Multilingual Older Persons COVID-19 Support Line Monday to Friday between 2pm and 5pm Melbourne time (except public holidays) on:

  • 1800549844 – Italian
  • 1800549845 – Greek
  • 1800549846 – Vietnamese
  • 1800549847 – Mandarin
  • 1800549848 – Cantonese
  • 1800549849 – Arabic


More Information 

If you have questions about the phone line, please email:

If you’d like to share/promote the phone line, please visit:


Launching our Professional Development and Training Division...

All Graduates
All Graduates | 13 Jul 2020

All Graduates is committed to ensuring our panel of interpreters and translators are skilled, competent, work ready and are supported in undertaking interpreting and translation jobs for our clients.

To this end, All Graduates is proud to formally announce the launch of our Professional Development and Training Division:

Interpreting and Translating


Sessions are delivered live or as online workshops, webinars and on-demand pre-recorded courses. We will also present Q&A panel discussions/interviews facilitated by industry experts. The panel will comprise T&Is, user client representatives (e.g. Hospital language services manager) and All Graduates translations project managers/interpreter coordinators.

Information about our Conversations: Interpreting and Translating is now available at our new training website –


(A shortcut to this website is also available from the Home Page)

On this website you can view the following menu items:

  1. Upcoming Events – View any upcoming events
  2. Webinars – View any upcoming webinars
  3. On DemandPaid access to a range of past recorded webinars. Note: Recordings that are exclusively available for All Graduates T&Is can be accessed in the Interpreter Mobile app > Resources > PD Videos
  4. Catalog – View the full list of Upcoming, Past or On-Demand Events
  5. Calendar – See Upcoming Events in a Calendar view
  6. Presenters – Read the Bio of our Professional Learning Facilitators and Consultants
  7. Podcasts – Access quick link to our streaming services


IMPORTANT: Please ensure you read the ‘HOW TO REGISTER’ information on any event, as you may be eligible for FREE registration via your individual email invitation or special discounted prices when validating your All Graduates ID.



Introduction to Fatih Karakas

Whilst he is no stranger to All Graduates, we’d like to formally introduce Fatih Karakas as the Trainer & Professional Development Training Coordinator of All Graduates.

Fatih has facilitated a number of our previous events, and will continue to ensure our PD events are current for the T&I industry as well as addressing interpreting and translation related challenges and strategies.


Professional Development Webinars

Since 2018, we have launched a number of Webinars specifically to support and upskill interpreters.

Our past webinars are exclusively available to our panel of interpreter & translators and are available to view in the Interpreter Mobile App > Resources > PD Videos.

New and Upcoming Webinars notifications will be sent via email to All Graduates panel of T&Is where applicable.

Also make sure to check our training website for new events as this will be updated regularly. Webinars registrations will vary from FREE to All Graduates T&Is or a discounted price of $20 with ID Verification.


Podcasts – NEW!

As part of this PD initiative, we are delighted to announce we have launched a weekly podcast to complement our webinars and online courses.

Each episode facilitated by Fatih Karakas will have a special guest and conversation about current and hot topics related to the T&I industry as well as interpreting and translation related challenges and strategies.

Guests will vary from T&I practitioners across Australia to key figures in the industry as well as expert names in other fields of practice that are intertwined with interpreting and translating.

Each episode will run for approximately 15-20 minutes and will be available via YouTube, Apple Podcast, Google Podcast and Spotify as well as the All Graduates training website.

Our inaugural episode will host RMIT University Master of Translating and Interpreting Program Manager, Dr Erika Gonzalez Garcia and we will talk about the importance of formal training of T&I practitioners as well as scholarships and their importance to our industry.



Your interest and support is greatly appreciated and we hope you will join us for our events throughout 2020 and onwards.

If you have any questions, please contact


All Graduates
All Graduates | 8 Jul 2020

Healthdirect Video Call is a commonwealth government-funded video conferencing platform for health professionals and their patients. Telehealth is now part of everyday life, but learning how to navigate new technology can be difficult if English is not your first language.

To help clinicians support their patients, whose first language is not English or have limited English language proficiency, Healthdirect Video Call service has produced translated version of their ‘Attending your appointment via A Video Call’ flyer in 26 different languages. The flyer explains to patients how they can access their video appointments and how to get the best out of the experience. It can be customised to include the clinic’s information and includes a QR that allows patients to quickly access the waiting area prior to their appointment.

Being able to read the technical instructions in their own language helps alleviate a lot of the stress many patients feel when it comes to using telehealth.

Responding to the needs of the community, All Graduates have produced translated Telehealth instruction sheets working with NAATI-certified translators to make sure each one was correct and user-friendly.


The following languages are provided:

English to Albanian translation, Shqip 
English to Arabic translation, العربية
English to Bosnian translation, Bosanski
English to Burmese translation, မြန်မာစာ
English to Croatian translation, Hrvatski
English to Filipino translation, Tagalog
English to Greek translation, Eλληνικά
English to Hindi translation, हिन्दी
English to Hungarian translation, Magyar
English to Indonesian translation, Bahasa Indonesia
English to Italian translation, Italiano 
English to Karen translation 
English to Macedonian translation, Mакедонски
English to Nepali translation, नेपाली


View the translations here



Client Testimonials:


“All Graduates Interpreters and Translators assists Alfred Health Language Services department with the provision of Telehealth video-conference interpreting service in inpatient and outpatient settings. The set-up of the service was stress-free and managed in a timely fashion. The professionalism, reliability and, flexibility of Ismail and Mikaela helps Language Services to provide quality VRI to Alfred Health LEP patients.”

Ida Giaccio, Team Leader, Alfred Health Language Services

“Melbourne Health has a long standing relationship with All Graduates Interpreting and Translating Services. All Graduates take particular care with our portfolio, and we feel our health service is a top priority. All Graduates takes innovative steps to ensure that we are provided with the best outcomes for our health service. One of our biggest achievements is the successful partnership with the Health Direct Telehealth platform which enabled Melbourne Health to provide video interpreters via a secure platform to our patients and staff. As this service was established long before the COVID-19 pandemic hit, there were no delays in providing this service to our staff and patients.”

Christina Leontiou, Interpreter Coordinator, The Royal Melbourne Hospital

“The skilled and highly experienced All Graduates telehealth staff have been instrumental in the success of the virtual remote interpreting service for CaLD patients by liaising with the in-house IT/telehealth team, advising on the workflow coordination of the remote interpreters and assisting with problem solving.”

A major metropolitan health provider


Top Honours All Graduates Interpreting and Translating Languages Services Medal awarded to Chamoun Salameh Bechara.

All Graduates
All Graduates | 28 May 2020

An Arabic interpreter who supports interpreting across hospitals in Western Sydney has received top honours from the NSW Government.

The All Graduates Interpreting and Translating Language Services Medal was awarded to Chamoun Salameh Bechara as part of the 2020 Premier’s Multicultural Community Medals.

Mr Bechara leads interpreting services for the Western Sydney Health District. He has also led training with TAFE NSW supporting aspiring interpreters from new and emerging community languages.

Acting Minister for Multiculturalism Geoff Lee said it was outstanding to see a local community member recognised with the prestigious medal.

“Mr Bechara has made an outstanding contribution to our local community and our health system across Western Sydney,” Mr Lee said.

“I wholeheartedly congratulated Mr Bechara on his achievements, particularly in light of the novel coronavirus pandemic (COVID-19).

“Now more than ever, the tireless work of our community leaders promoting social cohesion and community harmony is vital.

“Incredible leaders like Chamoun, and all interpreters, ensure language is not a barrier to accessing healthcare especially during this critical time.”

Mr Bechara said he felt honoured and privileged to have won the Premier’s Language Services medal.

“I dedicate the medal to my fellow interpreters and translators for being true enablers for our culturally and linguistically diverse communities.”

The Premier’s Multicultural Community Medals are traditionally awarded at the annual Premier’s Harmony Dinner gala event. Due to the COVID-19 pandemic, the Premier’s Multicultural Community Medals were awarded virtually.


For more information about the Premier’s Multicultural Community Medals and Multicultural Honour Roll see:
All Graduates
All Graduates | 8 Aug 2019

Language barriers can be a thorn in the side. Whether you’re trying to order food at a foreign restaurant, or you’re giving a presentation at a global conference, not being able to speak the same language as the other person can make things really tough. How to overcome language barriers may seem to be a very daunting task. 

Here’s another scenario, imagine you are a business owner planning to expand your operations into a foreign market. You have a great product or service to offer, but you quickly realize that your potential customers speak a different language. Without a way to effectively communicate your value proposition, your chances of success dwindle, right?

But fear not! In this blog, we bring you ten awesome tips on how to overcome language barriers and enhance your communication skills.

If you’re a business executive aiming to connect with global clients, a manager leading a multilingual team, or an individual seeking to improve cross-language interactions, these strategies will be your guide.

With each strategy, you’ll discover actionable tips and real-life examples that can help you break down linguistic barriers, foster meaningful connections, and achieve better outcomes in your personal and professional life. Let’s embark on this language-conquering journey together and unlock a world of possibilities.


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Leaping Over The Hurdle

In our increasingly diverse world, effective communication is crucial for building relationships, fostering understanding, and achieving positive outcomes. Language barriers can often hinder communication and create challenges in both personal and professional settings. This is why it is essential to conquer these barriers by implementing practical strategies.

Language barriers can arise due to differences in language proficiency, cultural backgrounds, and communication styles. However, by equipping ourselves with the right tools and techniques, we can bridge these gaps and communicate more effectively.

2 professionals from different cultural background is having a conversation on how to overcome language barriersAccording to a study by the International Journal of Intercultural Relations, 75% of professionals believe that language barriers hurt their work. Additionally, 90% of respondents reported experiencing difficulties in understanding and being understood when communicating with colleagues from different language backgrounds.

These statistics highlight the pervasive nature of language barriers and the urgent need for effective strategies to overcome them.

Now, let’s dive into these practical strategies and discover how they can empower you to conquer language barriers and communicate more effectively in our multicultural society.


1. Use Plain Language

When it comes to overcoming language barriers, using plain and simple language is a crucial strategy. By utilizing clear and straightforward communication, you can increase the chances of being understood by individuals who have limited proficiency in a particular language.

When using plain language, avoid jargon, technical terms, and complex sentence structures. Instead, opt for everyday words and simple sentences that are easily comprehensible across language barriers. This approach helps to bridge the communication gap and ensures that your message is effectively conveyed.

Remember, the goal is to make your content accessible and understandable to a diverse audience. By employing plain language techniques, you can enhance the clarity and effectiveness of your communication, ultimately fostering better understanding and connection.


2. Easy English For The Win!

Easy English is a concept that can greatly assist in overcoming language barriers in communication. It involves using simple language and clear sentence structures to ensure better understanding across diverse linguistic backgrounds.

By employing Easy English techniques, individuals can enhance their ability to communicate effectively, especially in multilingual environments. This approach focuses on simplifying complex information and avoiding jargon or technical terms that may be unfamiliar to non-native speakers.

By making content more accessible and understandable, Easy English promotes inclusivity and improves cross-cultural interactions. It is a valuable tool for creating clear and concise communication that transcends language barriers.

For instance, imagine you are a manager leading a team of diverse individuals, including employees who have limited proficiency in the company’s primary language. You have an important project to discuss with your team, and you want to ensure that everyone understands the objectives, tasks, and timelines involved.

Instead of using technical jargon and complex sentence structures, you choose to implement the Easy English approach. You craft a clear and concise email that outlines the project in simple terms, using everyday language that is easily understood by individuals with varying language backgrounds. You avoid using industry-specific terms and provide explanations for any necessary terminology.

By adopting this approach, you break down the language barriers that might hinder effective communication within your team. Your email is accessible to all members, regardless of their language proficiency, and allows everyone to comprehend the project requirements and expectations. As a result, your team members feel included, empowered, and ready to contribute effectively to the project’s success. 


3. Slow Down, Be Clear

When communicating across language barriers, it is crucial to speak slowly and clearly. Enunciating your words and using a moderate pace can greatly enhance understanding and facilitate effective communication. 

Here are some important reasons why speaking slowly and clearly is essential on how to overcome language barriers: 

Improved Comprehension: Speaking slowly allows the listener to process the information more effectively, especially when they are not fluent in the language being used. By enunciating clearly, you provide them with the opportunity to grasp the intended meaning of your words.

Enhanced Listening Skills: Speaking slowly and clearly encourages active listening. It helps the listener focus on the content of the conversation, enabling them to pick up on key points and fully comprehend what is being conveyed.

Reduced Misinterpretations: Rapid speech or unclear pronunciation can lead to misunderstandings and misinterpretations. By speaking slowly and clearly, you minimize the chances of confusion and ensure that your message is accurately received.

Respect for Others: Speaking slowly and clearly demonstrates respect for individuals who might be struggling with language barriers. It shows your willingness to make an extra effort to accommodate their needs and build a connection beyond linguistic differences.

Remember, adjusting the speed and clarity of your speech can greatly assist in overcoming language barriers and fostering effective communication. By employing this simple yet powerful technique, you can bridge gaps and ensure your message is received and understood by all.


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Take a page from Audrey Hepburn, and speak your words clearly.




4. Polish Your Professional Persona

Professional development plays a crucial role in enhancing communication skills and overcoming language barriers. By continuously improving their knowledge and abilities, individuals can effectively navigate cross-language interactions and foster better understanding. 

Here are some key aspects of professional development that can contribute to this:

Language Training and Courses 

Engaging in language training programs and courses can significantly enhance communication skills. These initiatives provide individuals with the opportunity to learn new languages or improve existing language proficiency, enabling them to communicate effectively with diverse audiences.

Cultural Competence Training

Cultural competence training equips individuals with the knowledge and understanding of cultural differences, ensuring respectful and sensitive communication across diverse backgrounds. By developing cultural competence, professionals can navigate language barriers with increased confidence and effectiveness.

Interpersonal Communication Workshops

Participating in workshops and training sessions focused on interpersonal communication can enhance language skills and provide strategies for effective cross-language interactions. These workshops offer practical techniques for overcoming language barriers and fostering meaningful connections. 

Continued Learning and Networking

Continued learning within one’s field and active networking can promote exposure to diverse perspectives and language styles. Engaging in conferences, seminars, and industry events allows professionals to expand their communication skills and build relationships with individuals from different linguistic backgrounds.

Seeking Feedback and Self-Reflection

Actively seeking feedback and reflecting on one’s communication abilities are essential aspects of professional development. By evaluating their communication strengths and weaknesses, individuals can target areas for improvement and adapt their communication strategies to overcome language barriers.

Professional development empowers individuals to cultivate their communication skills, understand cultural nuances, and effectively overcome language barriers. By investing in continuous learning and growth, professionals can navigate diverse linguistic environments with confidence and achieve better communication outcomes.


Request a Quote Now


logo of NEXPD, a company that offers self-paced OnDemand Courses and Workshops

Please visit our sister company NEXPD for self-paced OnDemand courses and workshops designed for bilingual workers, interpreters, and translators.


logo of Find A Translation, a website with over 80,000 resources covering over 200 languages

Translated resources are also great for professional development. The Find a Translation website provides over 80,000 resources covering over 200 languages from around Australia and New Zealand.


5. Let Graphics Do The Talking

Incorporating graphics is a highly effective strategy for enhancing communication in cross-language interactions. Visuals can transcend language barriers by conveying meaning and information in a universal way. By visually representing concepts, data, or instructions, graphics provide a clear and concise message that is easily understandable, regardless of language proficiency. 

Who doesn’t love visuals, right? So, check out these ways how to use them effectively:

  1. Infographics: Present complex information or processes in a visually appealing and straightforward format.
  2. Icons and Symbols: Utilize icons and symbols that are universally recognized to represent concepts or actions.
  3. Charts and Graphs: Visualize data and statistics using charts and graphs to facilitate comprehension.
  4. Images: Incorporate relevant images that support the main message and evoke emotions.

Just a reminder though, always use culturally appropriate images and consider the accessibility of your graphics to ensure inclusivity. By leveraging the power of visuals, you can effectively communicate your message and overcome language barriers.


6. Repeat, Repeat… Did We Just Say “Repeat”?

Did you know that repetition has been a key element in communication for centuries? One of the earliest examples of repetition in writing can be found in ancient Egyptian hieroglyphs. These intricate symbols were often repeated to reinforce their meaning and help convey important messages. 

How to overcome language barriers: RepeatToday, repetition continues to be a valuable tool in overcoming language barriers and enhancing communication effectiveness across various contexts.

Not certain how to use repetition to your advantage in cross-language interactions? We got you. 

Emphasize important points

When communicating with individuals who have difficulty understanding the language, it is essential to emphasize important points through repetition. By repeating key information, you give them more opportunities to grasp the main ideas and ensure they do not miss essential details.

Use varied examples and illustrations

Repeating information in different ways, such as using varied examples or illustrations, can help individuals with limited language skills connect the dots and gain a comprehensive understanding. These visual aids can bridge the language gap and provide additional context, making the information more accessible.

Recap and summarize

At regular intervals during a conversation or presentation, take a moment to recap and summarize the main points discussed. This allows for reinforcement of key information and helps individuals better comprehend and remember the content shared.

Provide written support

In addition to oral repetition, providing written support can significantly boost comprehension. Include key points in handouts, slides, or other written materials that individuals can refer to during and after the communication. This reinforces the information and allows for further engagement and reflection.

Encourage active participation

Engaging individuals actively in the conversation can enhance repetition and comprehension. Encourage them to ask questions, share their understanding, or provide examples related to the topic at hand. This interactive approach allows for repetition through conversation and fosters a collaborative learning environment. 

Keep in mind the power of repetition in reinforcing key concepts and facilitating understanding across language barriers. By incorporating these strategies into your communication, you can make your message more accessible and impactful.


7. Patience Is Key

When communicating with individuals who have limited proficiency in a language, it is essential to approach the interaction with patience and respect. 

Consider these things always: 

Slow Down Your Pace

Speak at a slower pace to allow individuals to process the information and comprehend what you are saying. Avoid speaking too quickly or using complex vocabulary that might be challenging to understand. 

Use Clear and Simple Language

Opt for clear and concise language that avoids jargon, slang, or technical terms. Use everyday words and simple sentence structures to ensure effective communication and reduce confusion.

Give Time for Understanding

Allow individuals to take their time to understand and respond. Avoid interrupting or rushing the conversation, as it may create further barriers and hinder comprehension.

Demonstrate Empathy and Respect

Show empathy by acknowledging the challenges individuals face due to language barriers. Be patient while listening and provide support when needed. Treat everyone with kindness and respect, fostering an inclusive and comfortable environment for communication.

Utilize non-verbal cues such as gestures, facial expressions, and body language to enhance understanding and convey your message effectively. These visual cues can provide additional context and aid in bridging the communication gap.

Patience and respect are paramount when communicating with individuals who have limited proficiency in a language. By creating a supportive and understanding environment, you can foster better rapport and ensure successful cross-language interactions.


8. Call In The Pros Part 1: Engage A Translator

When faced with language barriers in communication, one effective solution is to engage a professional translator. By utilizing the services of a skilled translator, you can effectively bridge the gap between languages and ensure clear and accurate communication. 

Here are some key advantages of hiring a translator:

  1. Accurate and Reliable: A professional translator possesses the necessary linguistic expertise to accurately convey your message without any loss of meaning or confusion.
  2. Bridging The Gaps Between Cultures: Translators are not just fluent in multiple languages, but they also possess deep cultural knowledge, allowing them to accurately convey cultural intricacies and implications.
  3. Time and Efficiency: Having a  translator saves you time and effort, as they have the skills and resources to quickly translate and interpret complex information.
  4. Professionalism: Professional translators adhere to strict ethical guidelines and maintain confidentiality, ensuring that your sensitive information remains secure.
  5. Increased Reach: By engaging a translator, you can expand your audience and reach a wider range of individuals who may not understand your language.

Lastly, make sure that when engaging a translator, it is crucial to provide them with context and any relevant materials to ensure the accuracy and effectiveness of the translation.


9. Call In The Pros Part 2: Enlisting An Interpreter

Interpreters play a pivotal role in bridging the gap between individuals who speak different languages. By effectively translating spoken words in real-time, interpreters ensure clear communication and facilitate understanding across language barriers.

There are several types of interpreters, each specializing in specific areas and settings. Conference interpreters are often seen in large-scale international events, providing real-time translation for attendees. On the other hand, community interpreters work closely with local communities, assisting with medical appointments, legal proceedings, and social services.

Simultaneous interpreters excel at interpreting spoken words quickly and accurately, often working in conference settings with the help of specialized equipment. On the contrary, consecutive interpreters listen to a speaker’s words and then relay them in the target language once the speaker has finished.

Regardless of the type, interpreters are instrumental in fostering understanding and facilitating effective communication among individuals who speak different languages.

When enlisting interpreters, it’s essential to choose professionals with fluency in both the source and target languages, as well as cultural knowledge. This ensures accurate interpretation while considering cultural nuances. Interpreters can be employed on-site or remotely through video or telephone conferencing platforms, allowing for flexible and convenient communication.

By taking advantage of professional interpreters, individuals can communicate effectively and confidently, fostering better relationships and achieving successful outcomes in diverse language environments.


10. Make Practice A Habit

In order to truly master a new language and improve your communication skills, it is imperative to practice regularly. Consistency is key when it comes to language acquisition, and by dedicating a few hours each day to practice, you will see remarkable progress in no time. There are various resources available to aid your language learning journey.

Consider joining language exchange programs where you can interact with native speakers and enhance your conversational skills. Additionally, online courses offer convenience and flexibility, allowing you to learn at your own pace.

Don’t underestimate the power of regular practice – it’s the stepping stone to fluency and effective communication. Start today and reap the rewards!



In the grand tapestry of human diversity, languages are threads that weave us together. Instead of being barriers, languages are bridges that connect us. In this article, we’ve discussed the ten great strategies on how to overcome language barriers. 

By embracing the challenge of language barriers and approaching them with patience, respect, and an open mind, you not only enhance your communication skills but also enrich your life with meaningful connections and cultural insights.

Instead of just thinking about how to overcome language barriers, opening our doors and being receptive to other people whether they speak our language or not is a wonderful experience to behold. 

So go ahead, break those linguistic barriers, and embrace the beauty of multilingual communication. Remember, every word you learn, every person you connect with, is a step toward a more interconnected, understanding world. 

At All Graduates, we are dedicated to helping you navigate the complexities of global communication. Our LiME Multilingual Messaging was created to address this gap in language services, repurposing existing written documents and creating pre-recorded audio for customer engagements. Join us in breaking down language barriers and embracing a truly interconnected world.


Happy communicating!


Hopefully you’ve picked up a trick or two, and can navigate your next cross-language engagement with confidence and capability.



Language is the link between behaviour and outcome

Ellias Appel
Ellias Appel | 25 Jun 2019

You’ve probably found yourself frustrated with how healthcare providers communicate. Maybe you felt like they were talking over your head with fancy medical jargon or not really listening to your concerns. The language used in healthcare settings has a huge impact on people’s experiences and outcomes.

When done right, communication can help build trust, convey empathy, and lead to better health for patients.

Unfortunately, too often language acts as a barrier rather than a bridge. This is especially true for marginalized groups who face discrimination and unequal treatment in healthcare. The words clinicians choose matter. Even subtle expressions can make certain groups feel excluded, disrespected, and less likely to seek care.

The good news is we all have the power to drive positive change through the way we communicate with each other. By making an effort to use more inclusive language, healthcare organizations and providers can help remedy inequities, break down barriers, and achieve the goal of providing the same high-quality experience for all. 

In this article, we’ll explore some simple yet effective ways to get started. The path forward begins with awareness, empathy, and a commitment to do better.

The Role of Language in Healthcare

Inclusive language is essential for delivering equitable healthcare. It is the conduit through which understanding and positive behavior change can be achieved. Without effective communication, how can we expect to see the outcomes we desire, like reduced emergency department overuse or improved health literacy?

To start, the language we use must be engaging, accessible, and culturally appropriate. This means assessing both the level of English language proficiency and health literacy of our target audiences. This is especially important for health information, where misunderstanding the message can have serious consequences.

A healthcare provider explains a procedure to her patients using inclusive languageInclusiveness requires empathy. Our language should reflect an understanding of diverse experiences and perspectives. For example, avoid broad generalizations or terms that imply a single ‘norm’. 

Recognize and be sensitive to differing cultural attitudes around health, illness, and help-seeking behaviors. Promote shared values of access, equity, and empowerment.

Metrics provide evidence of impact, like increased knowledge, behavior change, or service utilization. But behind the numbers, language plays a significant role. 

It builds connection, conveys meaning, and ultimately determines whether we achieve our goal: improved health outcomes for all. Because when we get the message right, change will follow.

How Poor Health Literacy Impacts Outcomes

When patients have poor health literacy, it significantly impacts their health outcomes and the healthcare system. Studies show that those with inadequate health literacy have higher rates of hospitalization and disease and lower life expectancy.

As a patient, not fully understanding health information makes it difficult to properly manage chronic conditions or follow treatment plans. This often leads to poor self-care and health choices. For the healthcare system, it burdens emergency departments and increases costs. According to research, emergency room visits can cost 4 to 14 times more than seeing a primary care doctor.

Poor health literacy also makes traditional health campaigns and education less effective for marginalized groups. 

Some reasons for this include:

Language barriers: For culturally and linguistically diverse groups, language can be a major obstacle to understanding health information. Translating materials into other languages is not enough. The content and messaging must also be culturally appropriate.

Preferred learning styles: Different cultural groups may prefer receiving information in specific ways, e.g. oral vs. written. Audio and visual options should be offered in addition to the written word.

Power dynamics: Cultural beliefs about authority figures like doctors can impact how information is received and acted upon. Content should aim to empower patients and address any cultural taboos.

The good news is health literacy can be improved by making health information more accessible through:

Plain language: Using simple words and short sentences to explain medical terms and concepts.

Teach-back method: Asking patients to explain information back to you in their own words to ensure comprehension. Then re-teaching as needed.

Alternative formats: Providing information in audio, visual, and interactive formats in addition to text. It helps to bridge the gap between languages and cultures.

Cultural competence: Educating healthcare providers on cultural beliefs and learning styles of different groups to improve communication and trust.

With some adjustments to how we develop and deliver health information, we can achieve positive changes in health literacy and outcomes.

The key is making inclusive health communication a priority. 


The Link Between Language and Behaviour

As a healthcare provider, the language you use has a direct impact on your patients’ behaviours and outcomes. The words you choose shape how your patients understand health issues and determine the actions they take. 

Using inclusive, empathetic language can positively influence patients from culturally and linguistically diverse backgrounds, helping to improve health literacy and achieve better health outcomes.

Language Informs Thinking And Action

The language we are exposed to, especially as children, shapes how we think and behave. For CALD groups, limited English proficiency can limit health literacy and affect poor healthcare decisions. Providing information in a patient’s native language, or with the assistance of a qualified translator, helps to bridge this gap. It allows patients to fully understand their conditions and treatment options so they can make the best choices for their health.

An Engaged Patient Is An Empowered Patient

Taking the time to connect with your patients, understand their perspectives, and communicate in a meaningful way has significant benefits. Patients who feel heard and respected are more likely to follow recommended treatment plans and make informed choices. Engaging with patients from diverse backgrounds in an inclusive, culturally sensitive manner is key. 

How can we improve engagement with diverse groups?

There are a few key ways to engage culturally and linguistically diverse (CALD) communities:

Use visuals: Images, videos, and infographics help overcome language barriers and improve understanding.  Create simple animations to demonstrate health topics. Photos of people from diverse cultural backgrounds make your resources more relatable.

Provide translated materials: Offer resources in the languages of your target audiences. Ensure high-quality translations by skilled professionals.

Use audio: For those with limited English proficiency, hearing information can be more effective than reading it. Podcasts, videos, and phone messages are good options. Embed audio files that provide a translation of your written content. 

Partner with community groups: Work with organizations that already engage your target audiences. They can help promote your messages and provide feedback on your approaches.

Train staff: Educate employees on health literacy, cultural competence, and effective communication across diverse groups. Their interactions and the language they use directly impact patient experiences.

The extra effort to positively impact the patient experience through empathetic communication and tailored resources leads to improved outcomes.

Metrics Matter

As a healthcare provider focused on outcomes and cost-effectiveness, the metrics matter. Non-critical use of emergency departments, for example, costs significantly more than primary care. For CALD groups, poor health literacy and limited English proficiency are often underlying factors in inappropriate Emergency Department use and other poor health decisions. 

Providing information and resources in a patient’s native language has been shown to positively change behavior by helping patients better understand available health services and make more cost-effective choices. The investment in inclusive communication and culturally tailored resources can have a huge payoff, with some studies showing potential savings of up to 14 times the cost.

The link between language, thinking, and behavior is clear. Healthcare providers must make an effort to understand their diverse patient populations and meet them where they are. Speaking in a language they understand, providing information tailored to their needs, and engaging with empathy and care are some of the most impactful actions we can take to empower patients and achieve the best outcomes.

Improving Health Literacy in Diverse Populations

Improving health literacy among diverse populations requires strategic and thoughtful communication. Visual aids, like pictures and videos, can convey complex healthcare concepts when language alone may not suffice. Integrating literacy, culture, and language improves healthcare quality for all.

Meeting Diverse Needs 

Different populations have different needs. Keep in mind that what is effective for one group may not be effective for another. Thus, one-size-fits-all solutions don’t always work. 

Successful health literacy programs consider a community’s prevalent languages, cultural backgrounds, education levels, and more. They then develop materials suited to that audience.

For example, a program for new immigrants may provide information in multiple languages and use pictures to demonstrate key points. A program for elderly patients could have large print materials, and speak slowly and clearly while limiting complex medical jargon. 

Culturally Competent Care 

In order to achieve positive changes in healthcare, it is crucial to recognize the significance of providing culturally competent care to patients from diverse backgrounds. Culturally competent care refers to the ability of healthcare professionals to understand and respect the values, beliefs, and practices of different cultures, and to tailor their approach accordingly.

To ensure equal access to healthcare services, it is essential to offer language assistance options that go beyond just translations. Utilising trained interpreters (in-person or video remote) or telehealth services, providing audio translations, and employing culturally sensitive communication techniques can bridge the language gap and foster better understanding.

A male healthcare provider tending to his patientMoreover, investing in health literacy initiatives for diverse populations can empower individuals to actively.

By embracing cultural competence, healthcare providers can effectively address the unique needs and preferences of patients from various ethnic, religious, and linguistic communities. This not only enhances patient satisfaction and engagement but also improves health outcomes and promotes inclusive practices.

An Active Role in Health 

Improving health literacy enables people to play an active role in their well-being. When patients are equipped with the knowledge and skills to understand medical information, ask pertinent questions, and adhere to treatment plans, they become partners in their own care. These lead to better outcomes and a more efficient healthcare system overall.

This collaborative approach not only leads to better health outcomes but also contributes to the overall efficiency of the healthcare system. By fostering a sense of ownership and empowerment, healthcare providers can create a patient-centered environment that respects diversity and promotes positive changes in healthcare delivery.

The bottom line: effective communication and culturally appropriate education are vital to improving health literacy in diverse populations. Using visual aids, simplifying language, and accounting for cultural differences are all strategies that make health information accessible to more people. And when people understand their health, they are empowered to pursue better well-being.

Creating Engaging Healthcare Content

To create engaging healthcare content for CALD communities, focus on using simple, inclusive language and an easy-to-understand format.

Think about your audience and what will resonate with them. Data suggests many in CALD groups face health literacy challenges and may prefer information in audio or visual formats. Provide content in the languages your audiences speak, and have it reviewed by native speakers to ensure it is culturally appropriate.

Keep it simple 

Avoid complex medical jargon and aim for an 8th-grade reading level. Short sentences, bulleted lists, and double spacing will make your content more readable.

Focus on experiences

Help your audience relate by focusing on patient experiences. Share authentic stories of people from CALD communities using health services. Explain what to expect in a culturally sensitive way. This familiarizes people with the health system and addresses fears they may have about accessing care.

Promote inclusiveness

Use inclusive and empowering language. Refer to your audience as “patients and community members” or “people” rather than labels like “CALD groups”. Explain that health services are for everyone, regardless of cultural background, language, or literacy level. Promote a sense of belonging and entitlement to use health resources.

Provide practical guidance

Give clear guidance on how and when to access health services. Explain the difference between emergency care, primary care, and after-hours options. Provide details on making appointments, bringing interpreters, and having a health care plan. The more people understand the health system, the more likely they are to use the appropriate services.

Using these techniques will help engage your CALD audiences and support them in making informed choices about their health care. The language and formats you choose are key to linking health messages to outcomes and behaviors. Crafting inclusive, empowering, and practical content can make a real difference.

Translating Materials for Inclusivity

A healthcare provider explaining one of their materials written with inclusive languageTranslating materials into languages other than English is crucial for inclusive practice in healthcare. However, translation alone is not enough. To truly reach your audience and change behaviors, you need to consider how people from culturally and linguistically diverse backgrounds access and understand health information.

Simply translating written materials may not effectively engage these audiences or change behaviors. Partnering with community organizations and hiring professionals from diverse backgrounds will help ensure cultural appropriateness and relevance.

Consider your audience’s needs, values, and experiences. 

What are the barriers preventing them from accessing the right care? 

How can you empower them with knowledge and build trust? 

What metrics will show your efforts are working?

Design materials and messages to be:

  • Easy to understand, avoiding jargon and complex language
  • Available in multiple formats (written, audio, visual)
  • Culturally sensitive, free of assumptions, and inclusive of diverse experiences
  • Accessible on mobile devices, public computers, and in community spaces

Continually evaluate your progress using real-world data and community feedback. Look for changes in behaviors as well as self-reported measures like awareness, attitudes, and satisfaction. When done right, inclusive health communication has the power to transform lives and strengthen our healthcare system. But we must go beyond translation to create meaningful change.

Using Data to Track Engagement

Using data to track how well your messages are engaging your target audience is key. As we explored in the previous section, language is the connection between what you want your audience to do and what they actually end up doing. To see if your approach is working, you need to monitor how people interact with your content.

There are a few ways to gather metrics on audience engagement:
  • Trackable links: Create custom links for your content that you can use to see how many people click on them. Use a link shortener tool to create short, memorable URLs that redirect to your content. See which links get the most clicks to find your most popular topics.
  • Download and interaction data: If you have digital content like audio files, videos, or interactive tools, see how often people access or use them. For example, track how many times an audio file has been downloaded or how long people spend using an interactive questionnaire.
  • Surveys: Ask your audience directly how useful they found your content or resources. Surveys are a straightforward way to get feedback and see what’s resonating with people. Offer an incentive like a prize draw to increase the response rate.
  • Social media: Monitor comments, likes, shares, and mentions of your content on social media platforms. See which posts get the biggest response to identify what your audience finds most engaging and interesting. Engage with people who comment to build goodwill and get additional feedback.
  • Web analytics: Use a free tool like Google Analytics to get data on how people find and interact with your website. See how many visitors you get, what content they read, how long they spend on your site, and more. All of these metrics provide clues to what your audience finds most engaging.

A client answering a survey on his mobile phone. Using a mix of these data-gathering techniques, you can get a clear picture of how well your content and messages are resonating and make changes to improve engagement, especially for groups that face greater barriers. The more you engage your audience, the more successful your efforts will be in achieving the outcomes you want.

Evaluating Behavior Change in Patients

Evaluating behavior change in patients requires looking at metrics and outcomes. As a healthcare provider, you need to determine if your messages and resources are actually improving health literacy and achieving the outcomes you want.

For Culturally and Linguistically Diverse (CALD) groups, effective engagement often relies on addressing language barriers and cultural factors. Providing translated written materials alone may not be enough. Think about offering audio content, interactive options, and culturally appropriate translations. These can help bridge the gap for those with limited English proficiency or health literacy.

One study found that CALD patients were much more likely to inappropriately use expensive emergency department services for non-critical care, costing 4 to 14 times more than a primary care clinic visit. For these groups, poor literacy and English language skills can make traditional health campaigns less effective.

As an example, say you want to reduce non-urgent emergency department visits by increasing awareness of affordable after-hours clinic options.

How can you measure the resonance of your messages and the effectiveness of your behavioral change campaigns?
  • Track referral links, IP addresses, and geolocation data to see who is accessing your audio or online resources. Notice any increases from CALD areas or communities.
  • Survey patients at after-hours clinics to find out how they heard about the services. See if any mention your audio messages, translated materials, or website. Ask what was most helpful.
  • Compare emergency department visit rates from CALD patients over time. Look for decreases that could indicate your resources are improving health literacy and behaviors.
  • Get feedback from CALD community groups and leaders on the cultural appropriateness and effectiveness of your translated and audio materials. Make any needed changes.
  • Consider doing focus groups with CALD patients to explore how your messages are received and see if there are any other barriers to behavior change that you could address.

Evaluating outcomes and making data-driven changes will help ensure your resources are achieving the positive impacts and behavior changes you intend for all patient groups. Providing inclusive, targeted options like audio and culturally sensitive translations is key to effectively engaging with and supporting CALD communities.

How will you know if your messages are resonating and behaviors are changing? 


Language is a powerful tool that can be used to create and reinforce social norms, including those related to healthcare. Inclusive language practices can help to ensure that all patients, regardless of their background or identity, feel welcome, respected, and included in the healthcare system.

Something as simple as asking for a patient’s pronouns or avoiding insensitive language has the potential to make a huge difference in providing inclusive care. 

In addition, it is important to be respectful of patients’ cultural backgrounds and identities. This means avoiding making assumptions about patients based on their appearance, accent, or name. It also means being mindful of the language that is used to discuss patients’ health conditions.

Speak up if you witness insensitive language, and lead by example using words that are inclusive, compassionate, and kind. 

Achieving positive changes in language and inclusive practice in healthcare takes time and effort. However, it is essential to create a more welcoming and supportive environment for all patients.

Together, we can transform healthcare into an environment where people feel respected and cared for, regardless of their gender, background, or identity. Words have power, so choose them wisely and help create positive change.


Showcasing the Telehealth Training Process

All Graduates
All Graduates | 11 Jun 2019

All Graduates was invited to showcase at the Language Services Innovations Grants Forum at Foundation House last week. There were over 30 guests in attendance from various healthcare and language services providers. Our CEO Ismail Akinci was also in attendance.

Our video interpreting coordinator Mikaela was invited to demonstrate how we train and prepare our interpreters for telehealth consultations – an innovative method of providing languages services which is improving public hospitals’ access to professional interpreters. Well done Mikaela!
#languageservices #telehealth #CALD


All Graduates
All Graduates | 8 Apr 2019

Understanding CALD Meaning: Enhancing Operational Efficiency in Engagements with Diverse Cultural Backgrounds

As Australia’s population continues to grow, we welcome migrants from all corners of the globe, contributing to our vibrant and diverse society. This multicultural growth, while enriching, introduces complexities to the operations of both public and private sectors, particularly in engaging with Culturally and Linguistically Diverse (CALD) communities. This article explores the meaning of CALD, its implications for operational efficiency, and how the innovative solutions developed by All Graduates are addressing these challenges.



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What is CALD?


CALD, an acronym for Culturally and Linguistically Diverse, refers to individuals or communities that originate from different cultural and linguistic backgrounds. With an increasing number of people from diverse cultural backgrounds calling Australia home, understanding the CALD definition becomes critical in ensuring efficient communications and service delivery.


Enhancing Operational Efficiency in Engagements with CALD Communities


All Graduates is frequently engaged to enhance operational efficiency for our clients, predominantly government departments and businesses interfacing with non-English speaking clients. We leverage technology to enhance this interface, providing valuable insights through reports and analyses. 


“From the moment a non-English speaking client walks into your office, the challenge you face is finding the balance between meeting their needs with the inherent cost and complexity of doing so.”


LiME: A Revolutionary Multilingual Messaging System for CALD Backgrounds


Several years ago, we conceptualised a platform-agnostic messaging system – LiME. Initially inspired by a multilingual telephone message line proposal, LiME has evolved into an innovative solution that allows communication on any platform. It ensures the message, the crucial component, reaches the CALD communities effectively.


Why is LiME Essential for CALD Communities?


Language barriers can cause anxiety and create obstacles for non-English speakers, affecting their ability to engage with society and access services. Our LiME system dramatically reduces miscommunication risks and improves access to information for CALD groups without sacrificing operational efficiencies.




Technology Advancements in Language Services

While AI technologies such as Google Translate and Siri are handy for day-to-day translations, they fall short in business and government communications. Our LiME system addresses this issue, helping organisations communicate repetitive messages efficiently while improving access to appropriate language communications for their increasingly diverse clients.


“LiME utilises multi-platform technology to create meaningful, comprehensive communications where and when you need them. Discover how it can work for you.”


Is the Term CALD Appropriate and Should We Still Use It?


Yes, the term CALD, standing for Culturally and Linguistically Diverse, remains appropriate as it acknowledges and respects the cultural and linguistic diversity in our society. This term is widely used in Australia to describe both individuals and communities that are culturally and linguistically diverse.



Community translation refers to the process of translating documents or communication materials intended for a particular linguistic community, ensuring that the message is accessible and culturally appropriate.

‘Plain Language’ simplifies content to ensure the message is clear and easy to understand for everyone. ‘Easy English’, on the other hand, simplifies the content further and includes visual elements, particularly designed for people with low English proficiency or literacy difficulties.

The term CALD originated in Australia and is used to acknowledge and respect the diversity in cultural backgrounds and languages spoken among people residing in Australia. It is used in policy, service delivery, community development, and various fields to recognise and address the specific needs of people from diverse cultural and linguistic backgrounds.

The top 10 languages spoken in Australia reflect the country’s linguistic diversity, with Mandarin, Arabic, Vietnamese, Italian, Greek, Tagalog, Hindi, Spanish, Punjabi, and German being the most spoken languages after English.

By understanding and respecting the diversity in our CALD communities, we can work together to build a more inclusive society. At All Graduates, we are committed to making communication as straightforward as possible, especially for those from diverse cultural backgrounds. Whether it’s through our multilingual messaging system, LiME, or our range of other professional development resources, we strive to deliver reliable, high-quality translation and interpreting services for all.

Yes, it is possible.

All Graduates
All Graduates | 15 Apr 2019

Picture yourself trying to understand a foreign language or struggling to make sense of a document written in a language you can’t comprehend. It can be frustrating and make you feel alone – creating problems that affect every part of your life. People with non-English speaking backgrounds or NESB face these issues daily, dealing with problems related to reading and understanding language that make it hard for them to communicate and connect with others.

In 2021, the Australian Bureau of Statistics found that 22.3% of folks in Australia spoke a language at home that wasn’t English. But out of these people, only 68% said they were good or very good at English. That means more than 30% of people in Australia who come from non-English speaking backgrounds might struggle with reading and writing in English.

As we look into why being able to read and write is so important for people in Australia who don’t speak English, we want to shine a light on the problems they face and talk about some solutions that can help bridge this gap.

At All Graduates, we know how much not being able to read and write in English can affect people, and we’re committed to finding ways to help them. We’ll also talk about why it’s important to communicate well across different cultures and introduce some new services and tools, like interpreter services, translation engines, and messaging systems in multiple languages.

Come with us on this journey as we explore the complex world of breaking down the barriers of literacy and language for people in Australia who are NESB speakers. Together, we can make a difference and give people from different backgrounds the power to succeed in today’s global world.

Poor Literacy Affects NESB Speakers Too

Non-english Speakers thrive in a multicultural environment

Language and literacy barriers pose significant challenges for non-English speakers, hindering their ability to communicate effectively and navigate various aspects of daily life. While much attention has been given to improving literacy rates among native English speakers, it is essential to address the needs of non-English speaking people with limited literacy skills. By understanding the impact of poor literacy on this specific group, we can develop strategies and solutions to help overcome these barriers.

The consequences of poor literacy for NESB speakers are extensive. It diminishes their ability to engage actively in society, hindering their integration and participation. Lack of access to critical information, such as legal documents or safety guidelines, leaves them vulnerable to exploitation and injustices. Additionally, miscommunication due to poor literacy can result in misunderstandings, strained relationships, and missed opportunities.

Addressing below-par literacy among non-English speakers is a critical issue that requires collective action. By investing in effective language support services and resources, we can empower non-English speakers to overcome these barriers and achieve their full potential. Providing access to accurate and up-to-date information, language assistance, and culturally appropriate communication strategies are crucial steps in breaking down these barriers and improving outcomes for this population.


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“Audio is a great equaliser in terms of communicating messages where literacy is an issue.”


Understanding their Daily Challenges

NESB speakers with limited literacy skills face unique challenges that significantly impact their communication and daily lives. These challenges pose barriers to understanding and can hinder their ability to access essential services and information. Let’s explore these specific challenges and their implications.

Limited Language Proficiency 

One of the primary challenges for people with a non-English speaking background and who have limited literacy skills is their limited language proficiency. They may struggle to comprehend and express themselves effectively in the language spoken in their new environment. This limited language proficiency can make it difficult for them to communicate their needs, understand important instructions, and navigate various daily situations.

Difficulty in Understanding Written Information 

Poor literacy skills pose a notable hurdle NESB speakers as they struggle to read and understand written information. This can make it challenging for them to comprehend important documents, such as government forms, medical instructions, or educational materials. Without adequate support, they may miss out on critical information and opportunities.

Barriers to Accessing Services 

Limited learning skills can create significant barriers when non-English speaking people try to access various services. This can result in difficulties accessing healthcare, education, legal assistance, and other essential services, further exacerbating inequalities and hindering integration.

Social Isolation and Limited Opportunities 

The language and literacy blockades faced by non-English speakers can contribute to social isolation and limited opportunities. They may struggle to connect with their communities, find employment, or participate fully in society. Minimal literacy skills can also affect their confidence and self-esteem, making it more challenging to engage in social activities and build meaningful relationships.

Potential for Miscommunication and Misunderstanding 

When non-English speakers with below-par literacy skills try to communicate, there is a higher potential for miscommunication and misunderstanding. This can have serious consequences in various settings, such as healthcare, legal proceedings, or educational environments. Miscommunication can lead to errors, confusion, and even harm if critical information is not accurately conveyed.

The implications of these challenges are far-reaching, affecting their overall well-being and opportunities for social and economic advancement.

To address these challenges effectively, it is crucial to develop comprehensive strategies that prioritize the needs of non-English speakers with limited literacy skills. By providing targeted support and resources, we can empower these individuals to overcome language and literacy barriers and actively participate in society.

Solution #1 – Google Translate: AI and Machine Learning


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“Hey Google, how do you say ‘pass the wasabi’ in Japanese?”


Google Translate can help NESB Speakers to communicate effectively

Google Translate has revolutionized language translation with its advanced AI and machine learning capabilities. It provides an efficient and accessible tool for overcoming language barriers and supporting non-English speakers with limited literacy skills. With a vast database of languages and continuous improvements, Google Translate has become an indispensable resource in bridging communication gaps.

Accuracy and Reliability 

One of the key advantages of Google Translate is its accuracy in translating text from one language to another. With the power of AI and machine learning, Google constantly refines its translation algorithms, leading to highly accurate and reliable results. However, it is important to note that while Google Translate has made significant progress, it may not always capture the intricacies and nuances of a particular language, so some minor errors or inconsistencies may occur.

Multilingual Accessibility 

Google Translate supports a wide range of languages, making it accessible to speakers of different mother tongues. Whether it’s translating English to Spanish, French to Chinese, or any other language pair, Google Translate provides a quick and convenient solution for non-English speakers to understand and communicate in their desired language. This accessibility is particularly valuable for individuals who have limited literacy skills in their second language.

Text and Speech Translation 

Google Translate offers both text and speech translation capabilities. Users can enter words, phrases, or sentences for instant translation. Additionally, the app allows users to speak into their device’s microphone, which then translates their spoken words into the target language. This feature is especially advantageous for non-English speakers who struggle with reading or writing in their second language.

Offline Functionality 

Another useful feature of Google Translate is its offline functionality. Users can download language packs in advance and use the app without an internet connection. This is particularly beneficial for individuals who may not have access to stable or affordable internet services.

With offline translation, non-English speakers can utilize Google Translate anytime, anywhere, even without an internet connection.

Limitations and Considerations 

While Google Translate has numerous benefits, it does come with some limitations. As mentioned earlier, it may not capture every linguistic nuance accurately, and certain phrases, idioms, or cultural references may not translate well. It is essential to exercise caution and cross-reference translations with native speakers or reliable sources.

In addition, Google Translate should not be solely relied upon for critical and sensitive translations, such as legal or medical documents. For these situations, it is advisable to seek professional translation services to ensure accurate and precise communication.

Solution #2 – Interpreters for Businesses


The impact of qualified interpreters  enabling accurate communication  is invaluable.


An excellent interpreter is accompanying her NESB client in his business meetings

In today’s multicultural society, businesses interact with a diverse range of customers, including NESB speakers. However, language barriers can hinder effective communication and impact customer experience.

According to a survey conducted by Common Sense Advisory, 76% of consumers are more likely to make a purchase if the product information is available in their native language. This statistic highlights the importance of overcoming language barriers in business interactions to provide a positive customer experience and drive sales.

To address this challenge, businesses can rely on professional interpreters to facilitate communication with non-English speaking customers. By hiring interpreters who are fluent in the relevant languages, businesses can ensure accurate and effective communication, leading to improved customer satisfaction and loyalty.

Interpreters play a crucial role in various business settings, such as retail stores, customer service centers, and hospitality establishments. They can assist with tasks such as explaining product information, answering customer inquiries, and facilitating negotiations. With their language skills and cultural knowledge, interpreters help create a welcoming and inclusive environment where all customers feel valued and understood.

Furthermore, interpreters can also help businesses expand their reach into new markets. By breaking down language barriers, businesses can tap into the purchasing power of diverse communities and reach a wider customer base. This can lead to increased sales, revenue growth, and opportunities for long-term business expansion.

Businesses should prioritize professional interpreters over automated systems or untrained staff for accurate and culturally sensitive communication. Professional interpreters possess essential language fluency and cultural understanding, ensuring effective bridging of language gaps.

This is where qualified interpreters play a vital role in enabling accurate communication and bridging the gap between businesses and non-English speakers.

The Benefits of Qualified Interpreters

  1. Accurate Communication: Interpreters are trained professionals who possess excellent command over multiple languages, including business-specific jargon. They ensure precise and accurate interpretation, avoiding any misinterpretations or misunderstandings that may arise from limited language proficiency. This leads to clearer communication, fostering better understanding between businesses and non-English speakers.
  2. Cultural Understanding: Interpreters not only bridge the language gap but also help businesses navigate cultural nuances. They are familiar with the cultural norms, values, and customs of both NESB  speakers and the business environment. This understanding allows interpreters to facilitate smoother interactions and build rapport by ensuring cultural sensitivity is maintained throughout the conversation.
  3. Enhancing Customer Experience: By providing interpretation services, businesses demonstrate a commitment to inclusivity and customer-centricity. Interpreters help NESB speakers feel valued and understood, leading to a positive customer experience. This, in turn, can boost customer satisfaction, loyalty, and advocacy.
  4. Overcoming Legal and Ethical Challenges: In sectors that require legal compliance or involve sensitive information, qualified interpreters play a crucial role in upholding confidentiality and professionalism. They adhere to strict ethics and confidentiality guidelines, ensuring that the information shared remains secure and private.
  5. Efficiency and Accuracy: Engaging professional interpreters saves time and resources by eliminating the need for ad-hoc attempts at communication. With their expertise, interpreters ensure an efficient exchange of information, enabling businesses to focus on their core operations instead of struggling with language barriers.
  6. Building Trust and Credibility: Excellent customer service is built upon trust and credibility. By providing professional interpreters, businesses establish themselves as reliable partners who prioritize effective communication and customer satisfaction. This can lead to positive word-of-mouth recommendations and enhance the brand’s reputation in diverse communities.

Businesses investing in professional interpretation services show commitment to effective communication, customer-centricity, and trust-building in a diverse marketplace.

At All Graduates, we understand the importance of accurate and culturally sensitive communication. Through our interpreter services, we provide businesses with the necessary tools to overcome language barriers and connect effectively with non-English speakers. Let us help you bridge the gap and create meaningful interactions in a multicultural world.

Solution #3 – Audio-Messaging


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An NESB woman is using an audio messaging tool

Audio messaging offers a powerful solution for engaging with non-English speakers who face literacy barriers. By utilizing this innovative communication tool, businesses and organizations can create meaningful dialogues and overcome language and literacy challenges.

Enhancing Engagement and Accessibility

Audio messaging bridges language and literacy gaps, ensuring accessibility for non-English speakers with limited reading skills. Businesses benefit by delivering messages in audio formats.

Also, Audio messages provide a convenient and easily understandable delivery channel. They allow individuals to listen and comprehend information without reading or interpreting written text.

This accessibility helps to engage a broader audience, including those at the very lowest end of the literacy scale.

Creating Clear and Meaningful Interactions Help People with NESB

In situations where written text may be confusing or difficult to understand, audio messaging offers a clear and engaging alternative. By using simple phrasing and clear pronunciation, audio messages can effectively convey important information, instructions, or announcements to non-English speakers.

Moreover, this allows for real-time interaction and feedback. It enables individuals to ask questions or seek clarification in their native language, promoting a deeper understanding of the communicated content. This level of engagement can significantly enhance communication outcomes, ensuring that NESB speakers feel valued and included.

Overcoming Language and Literacy Barriers

Audio messaging is particularly valuable in professional environments, where complex concepts or technical terms may pose challenges for non-English speakers with limited literacy skills. By providing clear explanations and descriptions through audio messages, professionals can effectively bridge the language and literacy gap.

Additionally, audio messaging can be utilized in various settings, ranging from customer service helplines to educational institutions. It offers a convenient communication channel that can be easily accessed and understood by individuals with different language backgrounds and literacy levels.

The Power of Audio Messaging for NESB Speakers

In summary, audio messaging presents an effective tool for engaging with non-English speakers facing literacy barriers.

By delivering messages in an audio format, businesses and organizations can enhance accessibility, create clear and meaningful interactions, and overcome language and literacy challenges. This innovative solution allows for effective communication while fostering inclusivity and understanding among diverse audiences.

Breaking Through Barriers

Serving clients with low literacy levels is crucial for businesses to ensure effective communication and meaningful engagement. 

Here are some tips on how businesses can best connect with and cater to this audience:

  • Simplify Language and Avoid Jargon

First off, when communicating with non-English speakers facing literacy barriers, it’s essential to use clear and straightforward language. Avoid complex terminology, industry jargon, and acronyms that may confuse or intimidate individuals with limited literacy skills.

Instead, choose words and phrases that are easily understandable and relatable.

  • Utilise Visual Content

Next, visual aids can be powerful tools for conveying information to individuals with limited literacy. Incorporate images, diagrams, and infographics into your communication materials to enhance comprehension.

Not to mention that visual content can help bridge the gap between language barriers and literacy challenges, enabling NESB speakers to grasp concepts more easily.

  • Provide Language Support

Offering language support services can greatly assist non-English speaking background speakers with limited literacy skills. This can include providing translated materials, offering multilingual helplines, or utilizing translation software for real-time communication.

By addressing language barriers directly, businesses can ensure that their services and information are accessible to a broader audience.

  • Tailor Communication Channels

Consider the preferred communication channels of your low-literacy clients. While some may feel more comfortable with face-to-face interactions, others might prefer telephone or text-based communication. Understanding and accommodating these preferences can help foster better engagement and improve the overall client experience.

  • Train Staff on Cultural Sensitivity

Educate your staff on cultural sensitivity and diversity awareness to ensure respectful and inclusive communication. Understanding cultural nuances can help avoid misunderstandings and establish trust with non-English speaking clients. You can also encourage empathy and respect when interacting with individuals from diverse backgrounds.

  • Seek Professional Language Support

Lastly, if your business regularly deals with NESB clients with limited literacy, investing in professional language support, such as interpreters or translators, can be invaluable. Qualified professionals can facilitate accurate communication, ensuring that messages are relayed clearly and effectively.

Remember, breaking through language and literacy barriers requires a proactive and empathetic approach. Implementing these tips enables businesses to enhance communication, connect with non-English speaking clients effectively, and create a positive, inclusive customer experience.


You can connect to your audience in meaningful ways, regardless of literacy proficiency.



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In conclusion, addressing poor literacy among NESB speakers is crucial for creating inclusive and effective communication. Language and literacy barriers greatly impact the lives of individuals with limited English proficiency, hindering their ability to access information, participate in society, and fulfill their potential.

However, effective strategies and resources are available to overcome these challenges and promote meaningful engagement.

Throughout this article, we have explored various solutions to address language and literacy barriers. To aid non-English speakers with limited literacy skills, effective support can be provided through the use of AI, machine learning (e.g., Google Translate), and qualified interpreters.

Additionally, Audio messaging is now a powerful way to connect and interact with this audience, fostering meaningful conversations and facilitating clear engagement.

Thus, language and literacy barriers should be seen as both a responsibility and an opportunity for businesses and organizations to foster inclusivity. All Graduates’ strategies and services can help NESB speakers overcome challenges, participate in society, access services, and achieve their goals.

Together, we can break through language and literacy barriers and build a more inclusive and equal society for all.



  • Australian Bureau of Statistics, Census of Population and Housing, Census Dictionary, Language Used  At Home, 2021
  • Survey of 8,709 Consumers in 29 Countries Finds that 76% Prefer Purchasing Products with Information in Their Own Language by CSA Research, 2020