All Graduates has been awarded a contract with the Victorian Department of Education to provide onsite (face-to-face), telephone and video interpreting as well as translation services.

All Graduates
All Graduates | 19 Nov 2024

We’re excited to announce that All Graduates has been awarded a contract with the Victorian Department of Education to provide onsite (face-to-face), telephone and video interpreting as well as translation services.

Starting from 1 January 2025, our services will be available across all Victorian Government department funded kindergartens, eligible early childhood support services, primary schools and secondary schools.

The Department of Education aims to provide every student in Victoria with equal access to high-quality public education. Their vision is to enhance student experiences and wellbeing and provide educators with the resources needed to guide young people. To support this, schools must offer interpreting and translation services to parents and carers who have limited or no English language skills to communicate key information about their child’s education. If you’d like to learn more about the Victorian Department of Education, please visit their website. 

 
Information for Interpreters and Translators

If you are interested in providing your interpreting and/or translating services, we encourage you to contact our team at recruitment@allgraduates.com.au to discuss how you can commence preparations. 

To support you in delivering high-quality services, All Graduates will provide appropriate induction and training prior to the allocation of any booking.

We look forward to supporting the language and communications needs of our Victorian schools and their families.

 

Ethics training scholarship helps in-demand interpreters build their skills

All Graduates
All Graduates | 3 Sep 2021

A solid understanding of the ethical principals outlined in the AUSIT Code of Ethics is critical to working as a translator or interpreter in Australia. However, this can be a challenge for practitioners working in new, emerging or rare languages that are not currently represented in formal tertiary-level training.

To help bridge the gap, the Victorian Department of Families, Fairness and Housing (DFFH), in partnership with All Graduates’ training arm Conversations, is offering a scholarship to enable translators and interpreters to complete an ethics training course online.

The Ethics and Professionalism for Interpreters and Translators Course aims to develop practitioners’ knowledge and application of the AUSIT Code of Ethics in their translating and interpreting assignments, and improve their knowledge of the ethical requirements for translators and interpreters in Australia.

The scholarship aims to provide opportunities to the significant number of practitioners in Victoria who have not had the opportunity to complete formal training. A total of 100 scholarships are available, with priority given to applicants working in 33 priority languages. These priority languages, which were identified by NAATI and All Graduates in consultation with the DFFH, are:

  • Burmese
  • Chaldean Neo-Aramaic
  • Chin (Matu)
  • Dinka
  • Falam Chin
  • Gujarati
  • Hakha Chin
  • Hakka Chinese
  • Hazaragi
  • Hokkien
  • Kiswahili
  • Kurdish
  • Malayalam
  • Mizo Chin
  • Nepalese
  • Nuer
  • Oromo
  • Pashto
  • Sgaw Karen
  • Shanghainese
  • Sudanese Arabic
  • Tedim Chin
  • Telugu
  • Teo Chew
  • Tetum
  • Tibetan
  • Tigrinya
  • Timorese Hakka
  • Tongan
  • Zo (alternate name Zomi)

NAATI Recognised Practicing Interpreters and Translators, Certified Provisional Interpreters and unaccredited practitioners are all welcome to apply. This scholarship is only available to Victorian based Interpreters and Translators.

Limited positions are available. Applications will be closed once all scholarships places are filled.

To apply, fill in the online form by clicking on the link below.

Click here to apply 

 

Fatih Karakas
Fatih Karakas | 2 Sep 2020

“Conversations”, the Training and Professional Development division of All Graduates Interpreting and Translating Services, is looking to build their team of trainers nationally. The training is delivered predominantly to translation and interpreting practitioners as well as service providers.

“Conversations” provides professional education and flexible training packages tailor made to meet the needs of T&I practitioners and organisations that provide services to CALD communities. Our training packages and PD events are developed by people who are experienced in the education of translators and interpreters and therefore bring a unique perspective. As a result, “Conversations” training is in demand and as such we are looking to build a pool of passionate Trainers that will help us  contribute to the advancement of the Translation and Interpreting Industry.

If this sounds like something you would be interested in, read the below information on how to apply.

We look forward to hearing from you!


 

HOW TO APPLY:

Please respond to these selection criteria, telling us why you would fit this role (maximum 2 pages):

ESSENTIAL

  • Strong understanding of the Translating and Interpreting industry in Australia
  • Experience in delivering training, and/or public speaking experience
  • Excellent communication and interpersonal skills

DESIRABLE

  • Interpreting and/or translating experience
  • Tertiary level education in T&I
  • Experience in training or working within a specialised interpreter setting including but not limited to medical settings, legal settings.

Please send your resume, and response to the above selection criteria to our Training and PD Coordinator Fatih Karakas by email: fatih@allgraduates.com.au

If you have any questions or would like more information, contact Fatih on 9605 3037 or email fatih@allgraduates.com.au.

 

Launching our Professional Development and Training Division...

All Graduates
All Graduates | 13 Jul 2020

All Graduates is committed to ensuring our panel of interpreters and translators are skilled, competent, work ready and are supported in undertaking interpreting and translation jobs for our clients.

To this end, All Graduates is proud to formally announce the launch of our Professional Development and Training Division:

Conversations:
Interpreting and Translating

 

Sessions are delivered live or as online workshops, webinars and on-demand pre-recorded courses. We will also present Q&A panel discussions/interviews facilitated by industry experts. The panel will comprise T&Is, user client representatives (e.g. Hospital language services manager) and All Graduates translations project managers/interpreter coordinators.

Information about our Conversations: Interpreting and Translating is now available at our new training website –  https://allgraduates.arlo.co/w/

 

(A shortcut to this website is also available from the Home Page)

On this website you can view the following menu items:

  1. Upcoming Events – View any upcoming events
  2. Webinars – View any upcoming webinars
  3. On DemandPaid access to a range of past recorded webinars. Note: Recordings that are exclusively available for All Graduates T&Is can be accessed in the Interpreter Mobile app > Resources > PD Videos
  4. Catalog – View the full list of Upcoming, Past or On-Demand Events
  5. Calendar – See Upcoming Events in a Calendar view
  6. Presenters – Read the Bio of our Professional Learning Facilitators and Consultants
  7. Podcasts – Access quick link to our streaming services

 

IMPORTANT: Please ensure you read the ‘HOW TO REGISTER’ information on any event, as you may be eligible for FREE registration via your individual email invitation or special discounted prices when validating your All Graduates ID.

 

 

Introduction to Fatih Karakas

Whilst he is no stranger to All Graduates, we’d like to formally introduce Fatih Karakas as the Trainer & Professional Development Training Coordinator of All Graduates.

Fatih has facilitated a number of our previous events, and will continue to ensure our PD events are current for the T&I industry as well as addressing interpreting and translation related challenges and strategies.

 

Professional Development Webinars

Since 2018, we have launched a number of Webinars specifically to support and upskill interpreters.

Our past webinars are exclusively available to our panel of interpreter & translators and are available to view in the Interpreter Mobile App > Resources > PD Videos.

New and Upcoming Webinars notifications will be sent via email to All Graduates panel of T&Is where applicable.

Also make sure to check our training website for new events as this will be updated regularly. Webinars registrations will vary from FREE to All Graduates T&Is or a discounted price of $20 with ID Verification.

 

Podcasts – NEW!

As part of this PD initiative, we are delighted to announce we have launched a weekly podcast to complement our webinars and online courses.

Each episode facilitated by Fatih Karakas will have a special guest and conversation about current and hot topics related to the T&I industry as well as interpreting and translation related challenges and strategies.

Guests will vary from T&I practitioners across Australia to key figures in the industry as well as expert names in other fields of practice that are intertwined with interpreting and translating.

Each episode will run for approximately 15-20 minutes and will be available via YouTube, Apple Podcast, Google Podcast and Spotify as well as the All Graduates training website.

Our inaugural episode will host RMIT University Master of Translating and Interpreting Program Manager, Dr Erika Gonzalez Garcia and we will talk about the importance of formal training of T&I practitioners as well as scholarships and their importance to our industry.

 

 

Your interest and support is greatly appreciated and we hope you will join us for our events throughout 2020 and onwards.

If you have any questions, please contact webinars@allgraduates.com.au.

 

All Graduates
All Graduates | 8 Apr 2019

You’ve likely heard the term CALD used when discussing communities in Australia, but what does it actually mean? 

As our society grows increasingly diverse, having a grasp on the term CALD and the people it encompasses becomes more crucial. Though the acronym might seem complex, this guide aims to demystify CALD communities in a comprehensive, easy-to-understand way. 

We’ll explore the term’s meaning, examine relevant statistics about these groups, and provide tips for engaging cross-culturally. You’ll gain insight into the tapestry of cultures that make Australia unique. 

Whether you interact with CALD communities professionally or simply want to expand your awareness, this guide will unpack all you need to know about our diverse national mosaic. 

Equipped with knowledge, you can help build a more inclusive society.

Request A Quote Now

What Is CALD? Defining Culturally and Linguistically Diverse Communities

CALD stands for culturally and linguistically diverse. CALD communities refer to groups of people in Australia who come from a non-Anglo cultural and linguistic background. 

According to the Australian Bureau of Statistics, nearly half of Australians today come from a CALD background.

A Growing and Vibrant Part of Australian Society

CALD communities contribute greatly to the social, cultural, and economic fabric of Australian society. Studies show that CALD migrants have higher rates of entrepreneurship and business ownership. Their culinary traditions and festivals also enrich Australia’s cultural landscape. However, misconceptions and stereotypes about CALD groups persist.

Challenges Facing CALD Communities

CALD communities often face difficulties accessing services and opportunities. Language barriers, lack of recognition of overseas qualifications, and cultural misunderstandings can disadvantage CALD individuals. 

Racism and discrimination also remain problems, with nearly one-fifth of CALD Australians reporting unfair treatment due to their cultural background.

Promoting Inclusion and Access

To promote inclusion, government and community organisations should provide interpreter services and translated materials. Culturally sensitive training for staff can help address barriers to access. Anti-racism campaigns and events celebrating cultural diversity foster understanding and bring communities together.

With nearly half of Australians from CALD backgrounds, embracing diversity and empowering CALD communities is crucial to Australia’s future.

By promoting inclusion, access, and understanding, Australia can tap into the many benefits of its cultural diversity. The term ‘CALD’ itself, however, is debated, with some arguing it groups communities and implies a single ‘mainstream’ Australian culture. A more inclusive term may be ‘cultural diversity’. 

Regardless of the term used, valuing and empowering people of all cultures is vital.

The Growing Prevalence of CALD Groups in Australia

people from cald Australia has always been a culturally diverse country, but the cultural and linguistic diversity (CALD) of its population has grown substantially in recent decades through increased migration. 

According to the Australian Bureau of Statistics, nearly half (49%) of Australians were born overseas or have at least one parent born overseas. This increasing diversity brings many benefits but also introduces challenges in effectively serving these communities.

A Diverse Range of Languages and Cultures

Australia is home to over 300 languages and hundreds of distinct cultures. The most widely spoken languages after English are Mandarin, Italian, Vietnamese, Greek, and Filipino. These communities have unique cultural practices, values, and needs that must be considered to provide inclusive support. 

For example, some groups face higher risks of family violence, mental health issues or chronic health conditions. Tailored programs and translated resources are needed to address these concerns with sensitivity.

Uneven Geographic Distribution

CALD groups are not evenly distributed across Australia. Certain areas like Western Sydney have extremely high concentrations of migrants and refugees, with some local government areas having over 70% of residents from non-English speaking backgrounds. 

Service providers in these areas face greater demands to offer language services and culturally competent care. They require more funding and support to meet these needs adequately.

An Ageing CALD Population

Australia’s CALD population is also ageing. Migrants who arrived decades ago are now reaching older age, but they continue to face language and cultural barriers to accessing aged care and health services. 

Demand for interpreters and translated content in European languages like Italian and Greek has grown over 30% in the last five years due to this ageing CALD demographic. This trend highlights the need for long-term, sustainable support for CALD communities as they age in Australia.

With a growing, diversifying and ageing CALD population, Australia must invest in better understanding and supporting these communities. By providing language services, culturally sensitive programs, and tailored resources, we can work towards a more inclusive society that leaves no one behind.

Understanding the Needs and Values of CALD Communities

To effectively serve CALD communities, it is crucial to understand their unique needs and values.

 According to a study by the Federation of Ethnic Communities’ Councils of Australia, CALD communities face higher rates of unemployment, poverty, and social isolation compared to the general population.

Addressing Economic Disadvantage

CALD communities often struggle with higher unemployment and poverty due to language barriers, lack of local work experience, and difficulty accessing education. Initiatives aimed at upskilling and job placement can help address these economic disadvantages. 

For example, providing free vocational training, career coaching, and internship programs tailored for CALD communities has been shown to significantly improve employment outcomes.

Promoting Social Inclusion

Feeling socially connected and included is vital for well-being across all cultures. However, CALD communities frequently experience social isolation due to language and cultural barriers, as well as discrimination. 

Community centers that offer social programs, events, and spaces for people to connect across cultures are invaluable for promoting inclusion and cohesion.

Respecting Cultural Values

CALD communities hold a diversity of cultural values, beliefs, and practices that should be respected. 

Service providers must avoid making assumptions and work to understand the specific cultural values of the communities they serve. For example, some cultures place greater emphasis on collective well-being over individualism or value traditional healing practices alongside Western medicine. 

Culturally sensitive programs and policies help to honor diversity and build trust within CALD communities.

To serve Australia’s multicultural population effectively, understanding CALD communities’ unique needs around economic security, social inclusion, and cultural values is key. With compassion and the will to understand diversity, we can build a more equitable, cohesive society that provides opportunity for all.

Effective Communication Strategies for Working With CALD

Know Your Audience

The first step to effective communication with CALD communities is understanding your target audience. 

Do research on the cultural groups you aim to reach, including their languages, values, and communication preferences. For example, some cultures prefer direct communication, while others are more indirect. Understanding these nuances will help you craft messages that resonate.

Provide Translated Content

Offering information in a community’s preferred languages is key. 

According to a 2020 study, over 20% of Australians speak a language other than English at home. Translating content into common languages like Mandarin, Arabic, and Vietnamese allows you to reach more people and build trust. 

Work with a professional translation service to ensure accuracy.

Use Visuals

Visuals are a simple way to make information more accessible across languages and cultures. Videos, images, infographics, and interactive media can enhance understanding when used alongside translated text. 

A UK study found people remember 65% of visual information after three days, versus only 10% of text. Visuals also spark interest and share concepts that transcend words.

Partner With Community Groups

Collaborating with local community groups and leaders is an effective way to spread your message. These partners can help translate, distribute, and promote your content while lending their credibility. 

They have established trust and understand the nuances of the communities they serve. Partnerships also show your genuine interest in the groups you want to reach.

Provide Cultural Awareness Training

people in different backgrounds working togetherFor organizations working with CALD communities, cultural awareness training is essential. Educating staff about the cultural values, traditions, and communication styles of your target audiences will help them interact respectfully and avoid misunderstandings. It also makes services and information more accessible and inclusive. CALD customers will appreciate your efforts to understand them.

With some preparation and the right tools, communicating across cultures can be deeply rewarding. Applying these strategies will allow you to connect with your CALD audiences in meaningful ways. 

Most importantly, approach your work with patience, empathy, and a willingness to learn.

Building Inclusion and Engagement With CALD Groups

To effectively build inclusion and engagement with CALD communities, organisations must commit to understanding them. According to a 2020 report by the Federation of Ethnic Communities’ Councils of Australia (FECCA), over 49% of Australians were born overseas or have a parent who was.

Research the cultural values and norms of your target groups.

Understand how different cultures communicate and engage to tailor your outreach. For example, some collectivist cultures prefer face-to-face engagement, while individualist cultures may respond better to digital campaigns. Survey your audience to determine the channels and messaging they prefer. 

Provide translated materials and interpreters.

Ensure all communications are available in the languages your audiences speak, including on your website and social media. According to the 2016 census, over 20% of Australians speak a language other than English at home. Partnering with a language services agency can help you translate content and provide professional interpreters to assist non-English speakers.

Engage cultural leaders and community groups.

Collaborating with cultural leaders and community groups is key to building trust and sharing your message. They can advise on appropriate outreach strategies and help promote your initiatives to their members.

Acknowledge and celebrate cultural diversity.

Promoting an inclusive culture where diversity is valued and celebrated will make CALD groups feel welcomed and engaged. Share information on cultural holidays and history, provide opportunities to showcase cultural traditions, and support community-led initiatives.

Review and improve regularly.

Continuously review how well your strategies are engaging CALD communities and make improvements. Survey audiences, monitor metrics like open and click-through rates for translated content, and track participation at events. Look for gaps and revise your approach to better meet the needs of all your audiences.

With a well-researched, culturally-sensitive strategy, organisations can overcome barriers to effectively engage and build inclusion with their CALD stakeholders. But achieving this requires an ongoing commitment to understanding, listening and improving to serve Australia’s diverse multicultural communities.

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Key Insights From Research on CALD Communities in Australia

Studies show that CALD communities in Australia continue to face challenges in accessing essential services. 

According to the Australian Bureau of Statistics, nearly half of Australians from non-English speaking backgrounds report difficulties communicating with healthcare providers, while over 60% say they have trouble understanding government communications.

Healthcare Access

Researchers found that language barriers, lack of cultural sensitivity, and discrimination were major obstacles preventing CALD individuals from accessing healthcare.

A study in the Australian and New Zealand Journal of Public Health found that patients with limited English proficiency were less likely to visit doctors, access preventative care, and follow medical advice. Healthcare providers must provide professional interpreters and train staff in cultural competency to address these inequities.

Economic Disadvantage

Statistics reveal that CALD communities experience higher rates of unemployment and poverty in Australia. 

The unemployment rate for people born in non-English speaking countries was 6.2% in 2019, compared to 4.2% for those born in Australia or other English-speaking countries, according to the ABS. CALD women face even greater challenges, with an unemployment rate of 7.7%. 

Targeted programs are needed to improve job opportunities and financial security for CALD groups.

Social Exclusion

Some CALD communities report feeling socially isolated or excluded in Australia. 

A study by the Australian Multicultural Foundation found that newly arrived migrants can struggle to build social connections outside of their ethnic communities. Local governments and community organizations should create more opportunities for cultural exchange and interaction between CALD groups and the broader Australian population.

In summary, research has identified language difficulties, lack of cultural sensitivity, discrimination, economic disadvantage, and social isolation as major issues affecting CALD communities in Australia. 

By implementing targeted programs and policies, Australia can work to overcome these barriers and provide equal opportunities for people from culturally and linguistically diverse backgrounds.

Resources and Support for CALD Individuals and Organizations

Government Funding and Grants

The Australian government provides funding and grants for CALD organisations and initiatives. 

This includes the Grant for Community Projects scheme which provides small grants of up to $5,000 for community projects promoting social inclusion and community participation of migrants and refugees. Larger grants are also available through the Building Multicultural Communities program. 

These grants support projects that promote community harmony, address issues of racism, and strengthen social cohesion.

Advocacy and Representative Groups

two sets of people in a business meeting Many advocacy and representative groups can offer support for CALD individuals and communities. 

Groups like the Federation of Ethnic Communities’ Councils of Australia (FECCA) advocate on behalf of multicultural communities and work to promote inclusion, harmony, and justice. FECCA has member organizations in each state and territory representing various cultural groups. 

These organizations can connect individuals to local resources and support services.

Translation and Interpreting Services

Lack of English proficiency should not be a barrier to accessing services and resources. Free or low-cost translating and interpreting services are available to CALD individuals through organizations like All Graduates Interpreting and Translating. All Graduates provides immediate phone interpreting in over 160 languages as well as pre-booked on-site interpreting for medical appointments, business meetings, court appearances, and more.

Non-government organizations like the Ethnic Communities Council of Victoria also offer translation and interpreting services to facilitate access to government and community services. These services help break down language barriers and promote social inclusion in CALD communities.

With the increase in humanitarian arrivals and migrant numbers in Australia, resources and support for culturally and linguistically diverse groups are more important than ever. Government funding, advocacy organizations, and translating services all work to empower CALD individuals and promote community participation. 

By connecting people with these resources, we can build a more just, inclusive, and harmonious society.

LiME: A Revolutionary Multilingual Messaging System for CALD Population

LiME LogoLiME is an innovative multilingual messaging system developed by All Graduates Interpreting and Translating to facilitate communication across Culturally and Linguistically Diverse (CALD) communities.

According to a 2019 study, over 21% of Australians speak a language other than English at home. However, most mainstream messaging apps only support major languages, creating barriers for those from CALD backgrounds. 

LiME leverages state-of-the-art technology and real humans to provide real-time translation for over 100 languages, allowing users to communicate across language barriers.

LiME offers compelling benefits for both individuals and organisations that serve CALD groups. For individuals, LiME enables communication with friends and family across the world, regardless of native language. 

For community organizations and businesses, LiME can be used to disseminate critical information and engage with linguistically diverse clients or patients.

Some of the benefits of LiME are reducing language barriers, improving communication, and saving time.

LiME works by first selecting the languages you need. You can then upload your content, which can be in the form of a document, brochure, or recording. Once you upload your content, LiME will translate it and verify it for accuracy. Finally, you can log in to your dashboard and use your translated audio.

LiME is easy to use and affordable. It is also cloud-based, so you can access your translated content from anywhere.

LiME is revolutionizing communication for CALD groups and empowering meaningful connections across language barriers. 

Overall, LiME demonstrates how technology can be leveraged to uplift and include traditionally underserved populations.

Real-World Examples of Successful CALD Community Initiatives

Several impactful CALD community programs have been implemented in Australia. One example is the Community Hubs program by the NSW Government, which provides funding and support for local community groups to establish ‘hubs’ where people from CALD backgrounds can connect. 

These hubs offer services like English classes, job readiness training, and social activities. An evaluation found the hubs are helping new migrants settle in and participate fully in community life.

Another successful initiative is the Australian Multicultural Community Services’ ‘My Language’ program. This free interpreting service helps CALD individuals access essential services by providing on-demand phone interpreting in over 100 languages. Studies show enabling communication in one’s native language leads to improved health literacy and outcomes. 

The ‘My Language’ program has allowed thousands of CALD Australians to overcome language barriers when engaging with healthcare providers and government agencies.

When organisations make an effort to understand the diverse needs of CALD communities and implement tailored programs and services to address them, the impacts can be profoundly positive. 

The real-world examples highlighted here demonstrate how breaking down barriers to participation and empowering CALD groups leads to a more just, inclusive, and harmonious society overall. By investing in CALD communities, we are investing in Australia’s future.

FAQs About CALD: Your Top Questions Answered

 

As Australia’s cultural diversity increases, CALD communities are becoming more prominent. However, many Australians still have questions about these groups. Here are answers to some of the most frequently asked questions about Culturally and Linguistically Diverse (CALD) communities.

What does CALD mean? 

CALD is an acronym for Culturally and Linguistically Diverse. It refers to groups and individuals in Australia who have a cultural heritage different than the Anglo-Celtic majority. This includes immigrants, refugees, and indigenous groups. According to the Australian Bureau of Statistics, nearly half of Australians today have at least one parent born overseas.

Why is it important to understand CALD communities? 

Australia is a multicultural society, so understanding different cultures and languages is vital. Reaching and engaging with CALD groups is also crucial for businesses, government organizations, and community groups. Failing to understand CALD communities can lead to social and economic exclusion.

What challenges do CALD communities face? 

CALD groups often face difficulties like language barriers, lack of recognition of foreign qualifications, unfamiliarity with Australian systems, discrimination, and lack of culturally appropriate services. For example, a study found that job candidates with Anglo names were twice as likely to be called for an interview compared to candidates with Middle Eastern names who had the same qualifications.

What can be done to support CALD communities? 

There are many ways to support CALD groups. Improving language services, providing interpreter and translation support, recognizing foreign qualifications, and educating people about different cultures can help. Governments and organizations should also make sure their information and services meet the needs of CALD communities. Individuals can support CALD groups by learning about different cultures, challenging stereotypes, and advocating for inclusive policies.

With increasing diversity, CALD communities are an integral part of Australian society. By understanding them better and providing adequate support, Australia can help CALD groups overcome challenges and ensure everyone can participate fully in social and economic life.

With increasing diversity, CALD communities are an integral part of Australian society. By understanding them better and providing adequate support, Australia can help CALD groups overcome challenges and ensure everyone can participate fully in social and economic life.

We all have more in common than what divides us.

You now have the tools to build meaningful connections with CALD communities. By understanding diverse cultures and values, speaking inclusively, and adjusting policies and procedures, your organization can become a leader in embracing diversity. 

We all have more in common than divides us. 

When we open our hearts and minds to those from different backgrounds, we enrich our lives and strengthen society. The future depends on ordinary people daring to cross divides. Will you have the courage to take the first step? Our shared humanity is counting on it.

Bridge the language gap with confidence.

Building bridges of understanding across cultures starts with effective communication. All Graduates Interpreting & Translating, Australia’s premier interpreting and translating service, empowers CALD communities to thrive.

All Graduates’  team of qualified and culturally-attuned professionals ensure seamless communication, fostering trust and collaboration within CALD communities. Whether you need flawless document translation, expert conference interpreting, or specialized services, we deliver exceptional results, every time.

All Graduates Interpreting & Translating shatters language barriers, creating a more inclusive and successful Australia for everyone.

Request A Quote Now

The anxiety of learning English as a second language, and the challenges non-English speakers face

Elise Hearst
Elise Hearst | 1 Apr 2019

I said, “Do you speak-a my language?”
He just smiled and gave me a Vegemite sandwich

 

Triggered by unfamiliar sounds, different cultural expressions, and fear of making mistakes, have you ever felt that rush of nerves when speaking in English? You’re not alone. Recent studies show over 30% of international students experience foreign language anxiety.
Foreign language anxiety (FLA), is defined as a feeling of apprehension or fear associated with communicating in a foreign language.
Learning English as a second language is undoubtedly tough, especially for international students who are already facing the challenges of living and studying in a new country. FLA can manifest in a variety of ways, such as nervousness, self-doubt, and avoidance of speaking or writing in the new language.
It can have a significant impact on language learning, making it difficult to focus, absorb information, and perform well in class and on assignments.
However, there are a number of things that international students can do to manage Foreign Language Anxiety and improve their language learning experience.

Exploring the Depths of Foreign Language Anxiety 

Foreign language anxiety refers to the fear, nervousness, or uneasiness experienced by individuals when using or learning a foreign language. It can stem from a variety of factors, such as the fear of making mistakes, being judged by others, or feeling like an outsider due to communication difficulties. These anxieties can have a profound effect on the learning experience and overall language proficiency.

If you’re an international student, you likely experience anxiety when speaking English. According to research, over 25% of university students in Australia are international, with the largest groups coming from China, India, and other Asian countries. 

While the classroom provides some structure, outside interactions can be unpredictable, making it hard to convey what you really mean or understand what’s going on. This anxiety often continues even after graduating as you enter the workforce.

Many hope to gain permanent residency, but to do so, you must meet English language requirements. This could add to the pressure of learning an entirely different language in an entirely different environment from where you grew up. 

Unmasking the Culprit: Common Triggers of Language Anxiety

According to studies, anxiety from learning a foreign language can have damaging effects and impact your ability to master the new language. A 2006 study by Lindy Woodrow found that for some students, the anxiety experienced when speaking English was debilitating. 

a girl who feels afraid of being misjudgedAs an international student in Australia, the thought of speaking English in social situations can trigger feelings of anxiety and stress. Common triggers include:

Speaking with native English speakers. Whether it’s chatting with your professor or ordering coffee, conversing with native speakers when English isn’t your first language can be nerve-wracking. You may worry about misunderstandings, not being able to express yourself clearly, or saying something incorrectly.

Presenting or speaking up in group settings. Having to present in front of classmates or speak up during a team meeting when you’re still learning the language can be anxiety-provoking. Fear of judgment from others, difficulty articulating your thoughts, or general discomfort being the center of attention are all contributing factors.

The Influence of Foreign Language Anxiety on the Learning Journey

Learning a new language can be an exciting and rewarding journey, but it can also come with its fair share of challenges. 

For international students, foreign language anxiety can be particularly challenging. Being in a foreign country, away from their native language and familiar culture, can intensify their anxieties. These students may struggle with adapting to a different learning environment, understanding cultural subtleties, and forming connections. 

The anxiety often stems from three main factors:

 

  • Difficulty navigating unpredictable social and workplace situations where English is required
  • Struggling to convey their meaning due to limited language skills
  • Feeling anxious when speaking in group settings or to native English speakers because of fear of being judged. 

Their anxiety can hinder their ability to fully engage in classroom activities, participate in discussions, and ask questions, ultimately affecting their language learning progress.

Some specific ways in which foreign language anxiety can affect learning are: 

 

Cognitive impairment: Anxiety when learning English as a second language can interfere with cognitive processes such as attention, memory, and problem-solving. This can make it difficult for learners to acquire new language knowledge and skills.

Communication avoidance: Learners with FLA may avoid speaking and writing in a foreign language for fear of making mistakes or being judged negatively. This can limit their opportunities to practice and improve their language skills.

Reduced motivation: Language learning anxiety can lead to a loss of motivation to learn a foreign language. International students learning English may feel discouraged and give up if they feel anxious and stressed about learning.

Students who experience high levels of FLA are more likely to have poorer grades and lower overall proficiency in the foreign language.

A student experiencing foreign language anxiety asks for help

Here are some examples of how anxiety cripples effective language learning: 

  • A student who is anxious about speaking in a foreign language may be less likely to participate in class discussions or activities. This can lead to missed opportunities to practice and improve their speaking skills.
  • International students who are anxious about learning English and are conscious about making mistakes may be afraid to ask questions or volunteer to answer them in class. This can make it difficult to learn from their mistakes and improve their understanding of the material.
  • An anxious student being evaluated may avoid taking risks in their foreign language learning. This can make it difficult to develop fluency and confidence in the language.

By understanding the factors that contribute to foreign language anxiety, we can take the steps to minimize them. Students will then have a better chance of overcoming their fears, mastering English, and adapting to their new cultural surroundings. Reducing anxiety and improving confidence in using English will empower international students to fully participate in Australian society.

 

In professional circumstances there are many great communication solutions available which can be used to improve engagement with your non-native speakers, and address the inherent deficit in their ability to access your services.

 

A 2006 paper delivered by Lindy Woodrow (Honorary Senior Lecturer in TESOL¹, University of Sydney) details the results from her study about foreign language anxiety. Woodrow looked at students in their final months of studying English, prior to enrolling in university courses in Australia. The study revealed that learning English as a second language can be a negative and potentially damaging experience both in and out of the classroom (Woodrow, 2006). This may impact a learner’s capacity to master their new language and achieve confidence in handling day-to-day communications.

¹Teaching English to Speakers of Other Languages

“Anxiety experienced in communication in English can be debilitating”

Lindy Woodrow

 

Strategies to Tame Foreign Language Jitters In Classroom

As an international student learning English in Australia, feeling some anxiety in the classroom is completely understandable. 

Managing foreign language anxiety in the classroom can be challenging, but there are effective strategies that can help both students and teachers cope with this common issue and here are some of them: 
  • Identify your triggers. What are the specific situations that cause you anxiety? Once you identify your triggers, you can start developing coping mechanisms.
  • Practice your presentation beforehand. Repeating your presentation out loud, ideally to another person, will boost your confidence for the actual presentation. Hearing yourself speak the words will make you more comfortable with the material.
  • Focus on your message, not perfection. Don’t aim to speak perfect English without any mistakes. Focus instead on conveying your key message or main points. Your proficiency will improve over time, so avoid being too self-critical.
  • Build rapport with your teacher and classmates. Having a good relationship with your teacher and fellow students will make you feel more at ease speaking in class. Try introducing yourself, smiling, making eye contact and engaging in casual conversations before and after class.
  • Ask questions. Don’t stay silent if you have a question about an assignment, discussion topic or presentation. Asking questions will clarify any confusion you have and allow you to participate more fully and confidently. Your teacher and classmates will appreciate your questions too.
  • Take breaks. When anxiety arises, step back. Shake things up by moving around or doing something you enjoy.
  • Reward yourself. When you achieve a language learning goal, reward yourself. This will help you stay motivated and boost your confidence.

The classroom is a perfect place to strengthen your English speaking skills in a supportive environment. Focus on preparation, building connections and self-care strategies to help overcome feelings of anxiety. The more you practice speaking, the more your confidence will grow. With time and experience, interacting in English will feel second nature.

Building Confidence Speaking English Beyond Classroom

Building confidence in speaking English outside the classroom is essential for language learners aiming to enhance their communication skills. 

Practicing speaking English in real-world situations will help you improve your fluency, pronunciation, and grammar. Immersing yourself in these situations will help boost your confidence in your ability to communicate in English over time. 

Practice Makes Perfect

The more you speak English, the more comfortable you’ll feel. Strike up casual conversations with classmates, neighbors, or coworkers. Ask open-ended questions to keep the discussion going. Join local social or interest groups to meet new people and get used to conversing comfortably. Don’t be afraid to make mistakes – focus on listening, understanding and being understood. With regular practice, your anxiety will subside.

Start Small and Build Up

Don’t throw yourself into anxiety-inducing situations right away. Start with low-key interactions like ordering coffee or asking for directions, then work your way up to lengthier conversations. Give presentations in front of friends or family before larger groups. Take opportunities to speak up at work in meetings or with colleagues. Each experience will increase your self-assurance for the next one.

Focus on Your Message

When speaking in public or to native English speakers, focus on the message you want to convey rather than your language ability. Prepare thoroughly and know your material inside and out. Connect with your audience by making eye contact and speaking clearly. Their reactions or judgment of your English are secondary to communicating your key points. Staying focused on your goal will boost your confidence from within.

Learn Cultural Cues

Familiarize yourself with Australian English expressions, customs and body language. The more you understand the cultural context, the more comfortable you’ll feel interacting with native speakers. Watch TV shows, read books, newspapers and magazines to pick up common phrases and sayings. Knowing what to expect in various situations will ease anxiety and allow your personality to shine through.

Record Yourself Speaking English

This is a valuable tool for tracking your progress and pinpointing areas for improvement. It can also be helpful to listen back to your recordings and get feedback from a native speaker or teacher.

So don’t be afraid to put yourself in anxiety-inducing scenarios – each experience will decrease your stress and increase your self-assurance. You’ve got this, mate! Keep at it and before you know it, chatting with native English speakers will feel as natural as a bunnings sausage sizzle.

 

The Role of Educators and Schools in Easing The Grip of Anxiety

In tackling the issue of lowering anxiety related to learning a foreign language, it is critical to acknowledge the pivotal roles that educators and educational institutions play in this regard. Teachers provide pupils with safe, supportive environments in which to explore learning a new language. 

With international student populations increasing, it’s crucial for teachers and schools to consider cultural sensitivities and find ways to alleviate anxiety. 

Providing Emotional Support

  • Be aware of the signs of Foreign Language Anxiety. Signs can include sweating, trembling, blushing, and difficulty concentrating. If you see any of these signs in your students, be sure to offer them support and encouragement.
  • Reassure students that feeling anxious is normal and help them develop coping strategies. Let them know you understand what they’re going through.
  • Encourage students to use self-calming techniques like deep breathing, visualization, and positive self-talk. These can help students gain confidence in their abilities.

Promoting an Inclusive Learning Environment

  • Foster an open, welcoming classroom environment where students feel comfortable participating without fear of embarrassment. Call on students to answer questions or speak voluntarily instead of demanding responses.
  • Use a variety of teaching methods and activities. This helps to keep students engaged and motivated, and it also allows them to learn at their own pace. Teachers can also provide students with opportunities to use the language in a variety of contexts, such as through role-playing, simulations, and projects.
  • Play calming music during class or group activities. Soft instrumentals can help decrease stress and anxiety for both students and teachers.
  • Avoid creating a competitive environment. Competition can increase anxiety levels, so it is important for teachers to focus on creating a cooperative and supportive learning environment.
  • Incorporate mindfulness exercises like short meditation breaks. Taking time to pause and re-center can help students gain awareness and clarity, allowing them to better focus on the tasks at hand.

Improving Cultural Awareness

  • Learn about students’ cultural backgrounds and be sensitive to potential differences. Understand that anxiety may stem from unfamiliarity with Australian teaching styles or difficulty navigating cultural norms.
  • Provide opportunities for students to share information about their cultures and languages. Promoting inclusiveness and cultural exchange can help build rapport and ease anxiety.

Make Resources Available

  • Schools (especially those that offer TESOL) should provide adequate resources, such as language labs, multimedia materials, and conversational practice sessions, to bolster students’ language skills. 
  • Provide students with opportunities to interact with native speakers of the language they are learning. This could involve organising exchange programs, inviting native speakers to visit the classroom, or providing students with access to online resources where they can interact with native speakers.
  • Partner with a reliable language services provider who can offer a wide variety of assistance to international students such as content translation (for academic materials such as textbooks, articles, essays, and presentations), interpreting services, and language coaching. These can help students to understand their coursework and complete their requirements to a high standard while building their confidence in their speaking and writing abilities. 

Additionally, educational institutions can create school-wide policies and procedures that promote a positive and supportive learning environment for all students. This could include things like anti-bullying policies, diversity and inclusion initiatives, and mental health resources.

“Anxiety is clearly an issue in language learning and has a debilitating effect on speaking English for some”

Lindy Woodrow.

 

English words written on a blackboardThere are many rich linguistic resources available to both learners and organisations to lubricate interactions, improve engagement and reduce this inherent anxiety. For example, encouraging participation in social activities, accessing local council and library services, or utilising Non-English resources to build knowledge of and familiarity with services and procedures.

According to the Department of Education, universities are now seeking to diversify their international student population, with figures showing big increases in the numbers of students from Brazil and Colombia.

With the international student population growing, and also contributing to a significant number of permanent migrants to Australia every year, service providers should rethink their approach to non-English speaking customers.

It is important to take into account cultural sensitivities and potential anxieties, whilst actively seeking ways to improve the effectiveness of and appeal of client interface points. This will ultimately enhance client engagement, improve outcomes and contribute to a culture of inclusion – and that would be, well, bloody bonza mate.

Immerse in the Vibrancy of Your Local Community

Getting involved in your local community is one of the best ways to reduce foreign language anxiety and ease into Australian culture. Joining a local sports club, volunteering, or participating in community events are all great options.

Find a hobby or interest group

Look for groups in your area that match your hobbies or interests. This could be anything from a gardening club to a hiking meetup. Joining a casual group centered around an enjoyable activity takes the focus off language ability and lets you connect with others over shared interests. 

Participating in a hobby group in a low-pressure setting can help build your confidence in conversing and navigating unpredictable conversations.

Volunteer your time

Volunteering at a community organisation is a rewarding way to practice your English, gain valuable Australian work experience, and give back. Check with local charities, places of worship, hospitals, or animal shelters for opportunities. 

Assisting others through volunteer work can boost your self-esteem and motivation to improve your language skills. At the same time, the organisations benefit from your cultural diversity and language abilities in serving their communities.

Get out and explore

Make an effort to get out and participate in community festivals, markets, and events. Trying Aussie foods, listening to live music, and people-watching are all great ways to observe Australian culture in action while minimizing anxiety.

 Strike up a conversation with vendors or other attendees and ask questions – most will appreciate your interest in learning more about the local community. Familiarizing yourself with community happenings helps avoid confusion over procedures and expectations, which Woodrow notes as a source of stress for non-English speakers.

Getting involved in your neighborhood and surrounding community is vital for developing a sense of belonging in your new home. While it may feel uncomfortable at first, putting yourself in social situations and engaging with others is the best way to improve your English, gain cultural knowledge, and ultimately feel at ease living in Australia. Join a sports league, volunteer, explore festivals, and start conversations – you’ll be feeling like a local in no time!

Harnessing Support for Non-English Speakers

Utilising resources tailored for non-English speakers can help alleviate anxiety and ease the transition into Australian life. Many government and non-profit organisations offer services aimed at assisting migrants and international students.

Language Services – Seek out free or low-cost English classes in your area. Local councils, community colleges, and libraries frequently offer conversational English or English as a Second Language courses. 

Translation and Interpreting Assistance – Don’t hesitate to ask for help interpreting documents or navigating unfamiliar situations. Many hospitals, local councils, and community organisations provide translation services or employ bilingual staff. Don’t be afraid to speak up if you’re unsure of procedures or proper etiquette. It’s better to ask for clarification to avoid confusion or unintentionally offending someone.

Take advantage of the technology – There are many free resources available on the internet to help you in your language learning journey. For example, Find a Translation is a free multilingual search engine for translated resources and information. 

Connecting with Your Community – Expanding your social connections leads to greater life satisfaction and contentment in your new home. The key is not to remain isolated or solely rely on university resources. 

While the classroom environment is useful for learning English in a structured way, real-world interactions are necessary to achieve fluency and confidence. Don’t be afraid to utilise the many resources available to help non-English speakers integrate into Australian society.

Conclusion: 

As an international student, learning to manage language anxiety will help open doors for you. You’ll find conversing with others less intimidating and stressful, allowing you to truly immerse yourself in the language and culture. 

Focus on preparation, positive self-talk, and learning from your mistakes. 

Repetition leads to effortless performance. Before you know it, chatting with locals about the latest news or your hobbies will seem familiar. 

Overcoming language anxiety is challenging, but with the right mindset and practical strategies, you’ve got this! 

Remember, everyone feels nervous at times – what matters most is having the courage to try.

All Graduates is devoted to helping students succeed in their studies, and our services can play a vital role in alleviating foreign language anxiety. Our team of experienced translators and interpreters is highly qualified and experienced, and we pledge to provide students with the best possible support. 

We recognize that each student is unique, and we customize our services to meet their individual requirements.

We can help you to overcome your fears and achieve your academic goals.

 

References

  • ABS Australian Social Trends 2102.0 June 2009
  • https://www.homeaffairs.gov.au/research-and-stats/files/report-migration-program-2017-18.p df
  • Anxiety and Second/Foreign Language Learning Revisited by Ying Zheng, 2008
  • A Study of Language Anxiety among English Language Learners in Saudi Arabia by Badia Muntazer Hakim, 2019
  • Impact of Foreign Language Classroom Anxiety on Higher Education Students Academic Success: Mediating Role of Emotional Intelligence and Moderating Influence of Classroom Environment by Siyuan Han, Yiman Li, and Syed Arslan Haider, 2022