For DCJ divisions that operate helplines or public-facing telephone services, All Graduates can support trusted inbound language-access pathways that help multilingual callers reach the right service with an interpreter.
How this can work
- dedicated direct-dial telephone numbers for a specific DCJ service
- in-language answering points or multilingual navigation
- identification of the caller’s language requirement
- connection to an appropriately qualified interpreter
- three-way connection to the relevant DCJ team, office or helpline
- client-specific routing and operational instructions
Established example — Homes NSW
All Graduates already supports Homes NSW through dedicated telephone interpreting arrangements for staff and multilingual tenants / public callers, including operator-assisted three-way connection to relevant housing services.
Homes NSW staff direct access1300 652 488
Homes NSW multilingual tenants / public1300 881 754
For other DCJ helplines
All Graduates can work with the relevant division and the DCJ Language Services / contract management team to define the caller journey, routing rules, languages, access points and reporting requirements before implementation.
Important
Dedicated numbers, routing or in-language answering points should only be published after the relevant DCJ service configuration and approvals are complete.
Dedicated numbers, routing or in-language answering points should only be published after the relevant DCJ service configuration and approvals are complete.