Training & resources — working with interpreters

Practical guidance for DCJ staff on working effectively with telephone, video and onsite interpreters.

Before the interaction

  • brief the interpreter on the purpose and context where appropriate
  • confirm the language and dialect
  • allow time for interpretation when planning the appointment
  • provide relevant preparation material where appropriate and permitted

Telephone interpreting

  • speak directly to the client
  • use clear, manageable segments and pause for interpretation
  • avoid overlapping speech
  • identify speakers when this is not obvious
  • check that all parties can hear clearly

Video interpreting

  • use a secure device and stable connection
  • position the camera so participants are visible
  • use a quiet, private environment
  • avoid speaking over other participants
  • allow the interpreter to request clarification where required

Onsite interpreting

  • allow the interpreter to position themselves appropriately
  • speak directly to the client
  • use short, clear segments
  • avoid side conversations
  • provide reasonable breaks for lengthy or demanding assignments
Complex or sensitive matter?
Contact the Booking Team or the relevant DCJ Language Services / contract management contact before the booking where specialist guidance is required.