Training & resources — working with interpreters

Harold Polig2026-09-07T18:30:17+10:00Practical guidance for DCJ staff on working effectively with telephone, video and onsite interpreters.

How to request a translation

Harold Polig2026-09-07T18:30:17+10:00Good translation outcomes begin with the right source material, language choice, audience information and clear instructions.

Not sure where to start?

Harold Polig2026-09-07T18:30:16+10:00Contact the All Graduates Booking Team and we can help identify the most appropriate service and booking pathway.

How to access an interpreter immediately

Harold Polig2026-09-07T18:30:16+10:00The DCJ telephone interpreting line is an automated IVR service available 24 hours a day, 7 days a week, with human-operator assistance available where needed.

Multilingual helplines & inbound access

Harold Polig2026-09-07T18:30:16+10:00For DCJ divisions that operate helplines or public-facing telephone services, All Graduates can support trusted inbound language-access pathways that help multilingual callers reach the right service with an interpreter.

How to use the Interpreter Booking Portal

Harold Polig2026-09-07T18:30:16+10:00Use the All Graduates Client Portal for planned interpreting bookings and to provide the information needed for accurate allocation.

Set up a DCJ service profile

Harold Polig2026-09-07T18:30:16+10:00If your DCJ division, business unit or team is new to All Graduates, use this single setup process to establish your service profile, accounts and invoicing requirements, and access arrangements.

Book an interpreter

Harold Polig2026-09-07T18:30:15+10:00Choose the booking pathway that suits you. DCJ staff can use the Client Portal or make a booking without logging in.

DCJ service profile setup

Harold Polig2026-09-07T18:30:04+10:00Accounts and invoicing setup is now part of the DCJ service profile setup process.